I use Outlook 2016 also and very occasionally encountered this before I upgraded to the latest Jaws -- 18σomething or other.  Now the problem has gone away.  Hope that helps.
Catherine

Sent from my iPhone

> On Apr 5, 2017, at 6:22 PM, Donald Moore <[log in to unmask]> wrote:
> 
> One of our group members is having an issue with outlook 2016.  Apparently
> she can put the email address and subject in the proper places.  When she
> tabs down to type in the body of the message she gets a message telling her
> that this key isn't a correct keystroke for outlook 2016.
> 
> For obvious reasons she's unable to write to the list.
> 
> Any suggestions?
> 
> Thanks in advance.
> 
> 
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