Hi Terri,
I hope you get this as I may be having trouble with Outlook on my new desktop computer. I am using the latest version of JAWS 2019. Open JAWS utilities and press enter on Keyboard Manager. Find the program in the list where you want to add the hot key. You will be on default.jkm when you open the keyboard manager. Once you find the program, tab once to the list of keystrokes and press the applications key. There are several options, including one to add a key stroke. Press enter and type the keystroke you want to add. The rest I think is self-explanatory. Hope this helps.
Diane
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