Hi all,
Well folks, some people have asked me to let them know about the latest
with Brian Sackrider, a vicug-l member for sometime now.
Here's the latest.
When Brian had internet, AT&T came out to his apartment, because he
called and said the internet was not working. The tech said, that it was
working, and didn't do anything, and this happened more than one time,
and he is charged with a $1200 bill for service calls, but that's only
the beginning, so, they turned it off.
Then, he said, "I'll try Comcast, and they told him that the speed he
would get was 105 meg per second, and that was great with him, and, that
was what the ad, said.
So, they hooked it up, and instead of 105, 1 minute it was 105, and the
next minute, it was 25, which was not, what they, or their ad, said.
So Brian called them, and he was nice, but he said, "you lied to me,
about your internet. Your ad said 105 meg per second, and what you are
really giving me, is 25 meg per second. I need you to fix this, and make
it right, and if you don't, I will have to turn this into the FCC."
They not only didn't fix it, they turned him off, however, at least 1
good thing came out of this, now their ads say, "up to 105 meg per second."
So, Brian has been blackballed, and they will not, turn it back on,
because he complained about the service.
I'm very sad tonight as I type this. There is only 1 provider in our
apartment building, Comcast, who blackballed him.
Does anyone have any ideas on what can be done to get him back on with them?
One of their employees is hell bent on not letting him have internet
service, and the President of Comcast sided with the guy who shut him
off, and who is not going to let Brian come back to Comcast, his only
choice.
Harry
VICUG-L is the Visually Impaired Computer User Group List.
Archived on the World Wide Web at
http://listserv.icors.org/archives/vicug-l.html
Signoff: [log in to unmask]
Subscribe: [log in to unmask]
|