On another list, a blind person wrote to Pandora about some of the 
accessibility issues with the latest update to their app and got an 
apologetic response from Pandora saying they're aware of the issues and 
they're planning to address them in an upcoming release.

It's so easy to spoof things on the internet, I personally wouldn't put 
much stock into a Facebook post or even an apparent response from a 
company. I'd follow up with the company. Even if it is a genuine 
response from someone inside Pandora, a response from a particular 
employee may not represent the views of the whole company. I'd give 
Pandora the company a chance to respond and deal with the situation.

On 06/14/2014 09:33 AM, Terrie Arnold wrote:
>
>
>
> Begin forwarded message:
>
>> *From:* Crystal Bell via BlindTech <[log in to unmask]
>> <mailto:[log in to unmask]>>
>> *Date:* June 14, 2014 at 8:58:07 AM CDT
>> *To:* <[log in to unmask] <mailto:[log in to unmask]>>
>> *Subject:* *[BlindTech] Pandora*
>> *Reply-To:* Crystal Bell <[log in to unmask]
>> <mailto:[log in to unmask]>>, A list for technology
>> <[log in to unmask] <mailto:[log in to unmask]>>
>>
>> These guys have sunk to an all new low. This was taken from a friend of
>> mines facebook.
>>
>>
>>
>> This was a reply from Pandora tech support to a blind user. I happen
>> to know
>> that the original message that was sent enquiring about the latest
>> accessibility issues in the Pandora IOS app were not insulting in any way.
>> So, this reply is totally unacceptable. I no longer have Pandora, and will
>> never recommend it to anyone, blind or sighted. The reply follows.
>>
>>
>>
>> Yeah yeah, we know we know. You're not the first blind dude who's written
>> us. rest totally assure we're aware of the problem. We can't tell you when
>> or if this problem will be fixed. The truth is, we really don't support
>> blind people. Perhaps you should go find another app that is more let
>> speech
>> hold your hand while you cross the street friendly. Maybe our app is too
>> hard for you non-seeing beings. Just shows what a disaster it is to be
>> born
>> blind, hum?
>>
>>
>>
>> Anyway, tell your little friends to stop writing us, ok? We'll get to it
>> when we get to it.
>>
>>
>>
>> Warren | Pandora
>>
>> Listener Advocate
>>
>> PANDORAR internet radio
>>
>> You are receiving this message because you subscribed to the blindtech
>> e-mail discussion list.  To unsubscribe, or edit list settings, visit:
>> http://www.emissives.com/mailman/options/blindtech_emissives.com
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-- 
Christopher (CJ)
chaltain at Gmail


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