I've never had problems with USP either but fedex almost always and USPS a
couple times.
----- Original Message -----
From: "Barbara Lombardi" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, March 19, 2014 11:05 PM
Subject: Re: UPS trying not to pay up on insurance
> Never had trouble with UPS thank God.
>
> Barb K1EIR
> -----Original Message-----
> From: For blind ham radio operators [mailto:[log in to unmask]]
> On Behalf Of Gary Tillinghast
> Sent: Wednesday, March 19, 2014 10:25 PM
> To: [log in to unmask]
> Subject: Re: UPS trying not to pay up on insurance
>
> Hi Eric,
> That sounds suspicious. Seems like when they relized that the package was
> compromised, they should have red flagged it and waited for a response
> from
> you. The monkeys that work for UPS are famous for not handling packages
> well. I had to go through 4 generators, being shipped from Maryland to
> WNY
> before I got one that was good. The package showed damage like it had
> been
> dropped. The second one was backed
> into by a fork truck and the third was missing parts. The company stood
> behind all of the extra shipping. I did not shell out any funds. The
> company was at falt as well. They only put the generator in a single
> thickness box with no stirafoam around it. It took a few weeks to
> resolve,
> but I kept at it. Keep all informed and 73. Gary KB2YAA
> -----Original Message-----
> From: eric oyen
> Sent: Wednesday, March 19, 2014 6:14 PM
> To: [log in to unmask]
> Subject: Re: UPS trying not to pay up on insurance
>
> the package was insured for $600 (replacement cost for the radio). I =
> asked the gentleman at the repair point about the origin; packaging and =
> was told that it had been discarded immediately after the radio had =
> arrived (apparently they have prompt trash pickup there in NY as it was =
> gone less than 2 hours later, about the time I called in fact).
>
> -eric
>
> On Mar 19, 2014, at 9:14 AM, Steve wrote:
>
>> Well, you can also add in there that your supposed authorized repair=20=
>
>> facility should have saved the packing material, particularly if it =
> would=20
>> prove a case that the item was damaged in transit.
>>=20
>> The problem you got here is I assume the repair facility is in a =
> different=20
>> state than you are. This would likely mean a federal case.
>>=20
>> I would send a letter to UPS management, and if you don't get any=20
>> satisfaction, then contact your state consumer protection agency. You =
> can=20
>> always join ups facebook page and tell your story there. I assume
>> you=20=
>
>> bought extra insurance to cover beyond the first $100 UPS covers?
>> ----- Original Message -----=20
>> From: "eric oyen" <[log in to unmask]>
>> To: <[log in to unmask]>
>> Sent: Tuesday, March 18, 2014 10:55 PM
>> Subject: UPS trying not to pay up on insurance
>>=20
>>=20
>>> well,=3D20
>>> my HF radio woes continue.
>>>=20
>>> First, the package I sent via UPS to an authorized repair point =
> arrived =3D
>>> in very bad condition. The repair point discarded the materials and =3D=
>
>>> found the radio a lot more damaged than when I sent it. UPS took =3D
>>> possession of the radio in order to investigate the claim. Now they =
> are =3D
>>> saying that they may not pay on the claim because the original =
> packing =3D
>>> material was not included. That was a hard to replace $600 HF radio, =
> =3D
>>> which took me over a year to save up for. Now I am out the $100 =
> shipping =3D
>>> and don't even have a working radio to show for it.
>>>=20
>>> Condition of the radio when it left my possession:
>>> 1. receiver working fully
>>> 2. transmitter working in all modes but no mic audio getting to the =3D=
>
>>> transmitter.
>>>=20
>>> What arrived there:
>>> 1. package with hole in one side, box partially crushed
>>> 2. rear power connector pushed into the inside of the radio
>>> 3. front face cracked.
>>>=20
>>> If they officially deny my claim, what can I do about it?
>>> 1. appeal up the ladder
>>> 2. file an online petition in an attempt to get UPS to save face and =
> =3D
>>> reimburse me.
>>> 3 file a legal claim (I am loathe to do this as I don't have the =
> funds =3D
>>> for a lawyer).
>>>=20
>>> any suggestions on any other way that I can handle this? All I want =
> is a =3D
>>> working radio back.
>>>=20
>>> -eric=20
>
>
> -----
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2014.0.4336 / Virus Database: 3722/7218 - Release Date: 03/19/14
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