Never had trouble with UPS thank God. 

Barb K1EIR
-----Original Message-----
From: For blind ham radio operators [mailto:[log in to unmask]]
On Behalf Of Gary Tillinghast
Sent: Wednesday, March 19, 2014 10:25 PM
To: [log in to unmask]
Subject: Re: UPS trying not to pay up on insurance

Hi Eric,
That sounds suspicious.  Seems like when they relized that the package was 
compromised, they should have red flagged it and waited for a response from 
you.  The monkeys that work for UPS are famous for not handling packages 
well.  I had to go through 4 generators, being shipped from Maryland to WNY 
before I got one that was good.  The package showed damage like it had been 
dropped.  The second one was backed
into by a fork truck and the third was missing parts.  The company stood 
behind all of the extra shipping.  I did not shell out any funds.  The 
company was at falt as well.  They only put the generator in a single 
thickness box with no stirafoam around it.  It took a few weeks to resolve, 
but I kept at it.  Keep all informed and 73.  Gary KB2YAA
-----Original Message----- 
From: eric oyen
Sent: Wednesday, March 19, 2014 6:14 PM
To: [log in to unmask]
Subject: Re: UPS trying not to pay up on insurance

the package was insured for $600 (replacement cost for the radio). I =
asked the gentleman at the repair point about the origin; packaging and =
was told that it had been discarded immediately after the radio had =
arrived (apparently they have prompt trash pickup there in NY as it was =
gone less than 2 hours later, about the time I called in fact).

-eric

On Mar 19, 2014, at 9:14 AM, Steve wrote:

> Well, you can also add in there that your supposed authorized repair=20=

> facility should have saved the packing material, particularly if it =
would=20
> prove a case that the item was damaged in transit.
>=20
> The problem you got here is I assume the repair facility is in a =
different=20
> state than you are.  This would likely mean a federal case.
>=20
> I would send a letter to UPS management, and if you don't get any=20
> satisfaction, then contact your state consumer protection agency.  You =
can=20
> always join ups facebook page and tell your story there.  I assume you=20=

> bought extra insurance to cover beyond the first $100 UPS covers?
> ----- Original Message -----=20
> From: "eric oyen" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Tuesday, March 18, 2014 10:55 PM
> Subject: UPS trying not to pay up on insurance
>=20
>=20
>> well,=3D20
>> my HF radio woes continue.
>>=20
>> First, the package I sent via UPS to an authorized repair point =
arrived =3D
>> in very bad condition. The repair point discarded the materials and =3D=

>> found the radio a lot more damaged than when I sent it. UPS took =3D
>> possession of the radio in order to investigate the claim. Now they =
are =3D
>> saying that they may not pay on the claim because the original =
packing =3D
>> material was not included. That was a hard to replace $600 HF radio, =
=3D
>> which took me over a year to save up for. Now I am out the $100 =
shipping =3D
>> and don't even have a working radio to show for it.
>>=20
>> Condition of the radio when it left my possession:
>> 1. receiver working fully
>> 2. transmitter working in all modes but no mic audio getting to the =3D=

>> transmitter.
>>=20
>> What arrived there:
>> 1. package with hole in one side, box partially crushed
>> 2. rear power connector pushed into the inside of the radio
>> 3. front face cracked.
>>=20
>> If they officially deny my claim, what can I do about it?
>> 1. appeal up the ladder
>> 2. file an online petition in an attempt to get UPS to save face and =
=3D
>> reimburse me.
>> 3 file a legal claim (I am loathe to do this as I don't have the =
funds =3D
>> for a lawyer).
>>=20
>> any suggestions on any other way that I can handle this? All I want =
is a =3D
>> working radio back.
>>=20
>> -eric=20


-----
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Version: 2014.0.4336 / Virus Database: 3722/7218 - Release Date: 03/19/14