Hi Eric,
That sounds suspicious.  Seems like when they relized that the package was 
compromised, they should have red flagged it and waited for a response from 
you.  The monkeys that work for UPS are famous for not handling packages 
well.  I had to go through 4 generators, being shipped from Maryland to WNY 
before I got one that was good.  The package showed damage like it had been 
dropped.  The second one was backed
into by a fork truck and the third was missing parts.  The company stood 
behind all of the extra shipping.  I did not shell out any funds.  The 
company was at falt as well.  They only put the generator in a single 
thickness box with no stirafoam around it.  It took a few weeks to resolve, 
but I kept at it.  Keep all informed and 73.  Gary KB2YAA
-----Original Message----- 
From: eric oyen
Sent: Wednesday, March 19, 2014 6:14 PM
To: [log in to unmask]
Subject: Re: UPS trying not to pay up on insurance

the package was insured for $600 (replacement cost for the radio). I =
asked the gentleman at the repair point about the origin; packaging and =
was told that it had been discarded immediately after the radio had =
arrived (apparently they have prompt trash pickup there in NY as it was =
gone less than 2 hours later, about the time I called in fact).

-eric

On Mar 19, 2014, at 9:14 AM, Steve wrote:

> Well, you can also add in there that your supposed authorized repair=20=

> facility should have saved the packing material, particularly if it =
would=20
> prove a case that the item was damaged in transit.
>=20
> The problem you got here is I assume the repair facility is in a =
different=20
> state than you are.  This would likely mean a federal case.
>=20
> I would send a letter to UPS management, and if you don't get any=20
> satisfaction, then contact your state consumer protection agency.  You =
can=20
> always join ups facebook page and tell your story there.  I assume you=20=

> bought extra insurance to cover beyond the first $100 UPS covers?
> ----- Original Message -----=20
> From: "eric oyen" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Tuesday, March 18, 2014 10:55 PM
> Subject: UPS trying not to pay up on insurance
>=20
>=20
>> well,=3D20
>> my HF radio woes continue.
>>=20
>> First, the package I sent via UPS to an authorized repair point =
arrived =3D
>> in very bad condition. The repair point discarded the materials and =3D=

>> found the radio a lot more damaged than when I sent it. UPS took =3D
>> possession of the radio in order to investigate the claim. Now they =
are =3D
>> saying that they may not pay on the claim because the original =
packing =3D
>> material was not included. That was a hard to replace $600 HF radio, =
=3D
>> which took me over a year to save up for. Now I am out the $100 =
shipping =3D
>> and don't even have a working radio to show for it.
>>=20
>> Condition of the radio when it left my possession:
>> 1. receiver working fully
>> 2. transmitter working in all modes but no mic audio getting to the =3D=

>> transmitter.
>>=20
>> What arrived there:
>> 1. package with hole in one side, box partially crushed
>> 2. rear power connector pushed into the inside of the radio
>> 3. front face cracked.
>>=20
>> If they officially deny my claim, what can I do about it?
>> 1. appeal up the ladder
>> 2. file an online petition in an attempt to get UPS to save face and =
=3D
>> reimburse me.
>> 3 file a legal claim (I am loathe to do this as I don't have the =
funds =3D
>> for a lawyer).
>>=20
>> any suggestions on any other way that I can handle this? All I want =
is a =3D
>> working radio back.
>>=20
>> -eric=20


-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2014.0.4336 / Virus Database: 3722/7218 - Release Date: 03/19/14