Hello all,

It has come to the attention of members of another list, some
restaurants and shops are no longer offering chip and PIN machines when the
time comes to pay the bill. Instead, people are being presented with an IPad
belonging to the service provider organisation and are expected to type
their PIN in on a silent, flat touchscreen. In one case reported, the
customer felt they had no alternative but to divulge their PIN number to a
member of staff. I've seen this in my mobile phone service provider outlet
in town. Has anyone here ever been embarrassed or frustrated when given an
inaccessible piece of technology through which to make their payments? The
people on the other list (New College Worcester Former Students'
Association) would like to get an idea of the scale of this problem and
suggestions as to how it could be resolved, they can then bring the issue
into the light and campaign for change. Yes, I know IPads are
accessible, but you wouldn't want to turn voiceover on, on someone else's
IPad in an open plan restaurant and have it announce your personal details
to the world at large as you type. At my Phone Supplier shop, they suggested
turning speech on and playing my input back through the shop's Public
Address system! 

Clive would like to receive stories of instances where this has been
encountered, he assures me the information you provide will be passed on to
the collator with all personal details removed.

Please do not write back to the group, but privately, to Clive Lever at:

[log in to unmask]

In the past, Clive has worked in areas of considerable need for discression,
such as in Equal Opportunities, hence your personal information is totally
safe.

Please also note, if you decide to pass stories on to the group as well as
or instead of writing to Clive, I will, removing any personal details first,
pass them on privately to Clive.

 Best,

Clive


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