Hi all,

I don't use PayPal very often, but when I do, I usually find it to be an 
accessible experience. I'm on the merchant's website, and PayPal is 
presented as a payment option. I click the PayPal button, log into my 
account, and click another button. That's it.

Occasionally, however, I get to merchant websites that are harder to 
work with. I just paid for a workshop. the site had several, each at a 
different location, and each location had several payment options (e.g., 
full day, half day, instructor led, non-instructor led, organization 
member, nonmember). The information was clustered so I wasn't sure what 
went with what, and the payment buttons only said, "PayPal," so I wasn't 
sure what I was paying for.

I've run into enough pages that are similar to this one (i.e., weirdly 
clustered information and non-specific PayPal buttons) that I wonder if 
this is one of PayPal's options to customers, so I'm not sure whether to 
contact PayPal or the vender directly about accessibility issues. 
Venders tend to be small enough that I suspect they're paying for a 
package, but large enough that they may think it worthwhile to pay for a 
professionally done website.

Does anyone know who I should contact about accessibility in these cases?

Ciao


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