Hi:
After exploration I found this page with various contact information:
https://www.greyhound.com/en/help-and-info/contact-us

And on that page, this piece of text after clicking a tab "difficulty
typing or reading a screen":

Difficulty typing or reading a screen?
If you have problems with typing, moving a mouse or reading a screen,
eSSENTIAL AccessibilityTM can help you use the Greyhound website.Call
us:
1-866-333-3909Open 24/7

There is also an Email link that I did not click on that page.

I tried Firefox with NVDA; I only found edit boxes to type into but
those boxes would not recognize what I typed by showing it in those
edit fields.
Troublesome...

Steve

On 11/21/15, Catherine Getchell <[log in to unmask]> wrote:
> Hi all,
>
> I'm a frequent Greyhound traveler and have always enjoyed their easy
> to use website.  Well they just updated it recently, and now there's
> some kind of weird drop-down box that comes up when you type in the
> name of the city you're leaving from and going to.  I've tried using
> Firefox and IE to access the website, and on neither browser does JAWS
> allow me to pick a choice from the drop-down list.  I can arrow among
> the choices and then hit enter on the correct city, and it seems at
> first that means I successfully told it which city.  But when I fill
> in the other fields and then tab back over to the city fields to make
> sure everything's correct, the box has become blank, as though I had
> never entered any info at all.  I would be interested to know if any
> other JAWS users have had success with this interface.  I can only
> assume that some sort of mouse click is required in order to make the
> choice.
>
> I called Greyhound to notify them of the problem, and I got bounced
> among tons of different departments, none of which were the web
> developers.  No one I talked to had ever heard of a screen reader.  I
> was finally told I had to call the corporate office at phone number
> 214-849-8000.  The only thing I was able to do was file a complaint,
> which I did.  I could not, despite asking many people, obtain any
> contact info for people in their web development department.  So I
> made my complaint and suggest that if others are having the same
> issue, you also call and file a similar complaint.  They may not fix
> their site with just one person calling.  But if they hear it from
> more than one, it might result in them taking some action.
>
> If anyone has had success  with this website and JAWS, or other screen
> readers for that matter, please let me know.  Thanks for listening!
> Catherine
>
>
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-- 
 Steve Hoad


    VICUG-L is the Visually Impaired Computer User Group List.
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