Hi All,


One more observation about the issue Duane describes of not hearing 
anything when arrowing through the list of messages in Thunderbird. The 
issue is definitely a Jaws issue.


On my desktop, I was running Jaws 17 and Thunderbird 45. Things were 
working fine for me. Then I updated to Jaws 18 after I updated to 
Windows 10 Creator's. Jaws is speaking the information when I arrow up 
and down the message list in Thunderbird 45, but it's not sending it to 
my Seika braille display. Everything else is sent to the display (i.e., 
my desktop icons and the from, to, subject, etc. fields when I tab from 
the message list in TB).


On my laptop, I updated to Jaws 18 and Thunderbird 52 after updating to 
Windows Creator's. Jaws doesn't speak any information when I arrow up 
and down the message list, and it doesn't send any information to the 
braille display. The From, To, Subject, etc., fields are all fine.


In both cases, NVDA works as expected, both reading the information and 
sending it to the display. Narrator is also reading the information. I'm 
having trouble getting braille working with Narrator, so I don't know if 
braille works in this area.


Since I've had this problem with Jaws and Thunderbird off and on, I'm 
guessing it's Jaws.


On 4/10/2017 1:43 PM, Ana G wrote:
> Duane,
>
>
> Sorry it's taken me so long to get back to you.
>
>
> The NVDA download link is here:
>
> https://www.nvaccess.org/download/
>
>
> I'm pretty basic with NVDA. I always mean to spend a couple of weeks 
> learning it, but somehow that never happens. Here are a couple of 
> tips, "a couple" being the operative phrase:
>
> * The modifier key is insert. You can use the caps lock key, but you 
> need to set that up in NVDA Preferences.
>
> * To get into NVDA Preferences, press ins+n or caps-lock+n. After 
> that, right-arrow once, then down-arrow to go through a submenu of 
> options. Press enter, then hit tab to go through the settings for that 
> option.
>
> * eSpeak is the TTS engine that comes with NVDA. I'm not a fan. You 
> can buy voices for NVDA or just use the Microsoft voices that are used 
> by Narrator. These voices are a little sluggish, 
> pre-Windows-10-Anniversary-Update. I didn't mind them for browsing the 
> web, etc., but I did get a little annoyed with the sluggishness when I 
> was trying to get work done. Even with the latest Windows version, 
> they're slower than Eloquence, but noticeably better than before.
>
> * I use the NVDA laptop layout. I actually really, really like the 
> Jaws laptop layout and wish NVDA would do something similar, but Ana 
> hopes and dreams. Anyway, caps-lock+l is say line. caps-lock+a is say 
> all. And for reading word by word, you use standard Windows commands, 
> ctrl+left/right-arrow.
>
> * To go into forms mode, press space or enter. To exit it, press Escape.
>
> I think that'll get you going.
>
> Good luck.
>
> Ciao
>
> On 4/5/2017 7:27 PM, Duane Farrar wrote:
>> Hi Ana,
>>
>> I was using version 45.something prior to updating to version 52.0 
>> last night and everything worked fine. This is the first time I have 
>> encountered this problem.
>>
>> I'd like to give NVDA a try. Where is the best place to download it 
>> from? Do you have any tips for a long-time JAWS user?
>>
>> Thanks,
>> Duane
>>
>>
>> On 4/5/2017 5:04 PM, Ana G wrote:
>>> Hmm, I'm not sure what version of Thunderbird I'm running. It was 
>>> updated within the last couple of weeks, and Help > About says I'm 
>>> up to date though the version number it gives seems to be 
>>> 45.8something.
>>>
>>>
>>> anyway, I'm not having the problem you describe, but I have had it 
>>> in the past: Jaws says, "Blank," or nothing at all as I arrow up and 
>>> down the list of messages. I can tab from this blankness to the From 
>>> field, etc., and though this works fine, it's really annoying and 
>>> surprisingly time consuming. I routinely go through lots of email, 
>>> and having to tab to the different fields to know which message I'm 
>>> on slows things down. I seem to remember that the message list works 
>>> fine when you are arrowing through search results.
>>>
>>>
>>> My experience is that this is a Jaws thing. NVDA works fine, and in 
>>> Windows 8 and above, Narrator works fine too. Btw, I think I 
>>> remember that I can read the message body with Narrator only in 
>>> Windows 10 Anniversary and above, but I digress. In some cases, Jaws 
>>> just magically starts or stops reading the Thunderbird message list 
>>> for a few days here and there. In other cases, Jaws starts and stops 
>>> working as Thunderbird gets updated.
>>>
>>>
>>> I've never found any solution other than switching to NVDA when 
>>> working with email.
>>>
>>>
>>> On 4/5/2017 7:01 AM, Duane Farrar wrote:
>>>> Hi All,
>>>>
>>>> I am using JAWS 17.0.2729 with Mozilla Thunderbird as my email 
>>>> client on a Windows 7 computer. Last night Mozilla released 
>>>> Thunderbird version 52.0, which was installed without any problems. 
>>>> Once I restarted Thunderbird, I found JAWS could no longer read the 
>>>> message list pane. (I am using the "Classic View" display.) JAWS 
>>>> can still read all of the other window panes that are displayed, 
>>>> such as the folder list.
>>>>
>>>> When I tab into the message list pane, JAWS simply says "Not 
>>>> Selected" and says nothing at all if I navigate up and down in the 
>>>> list using the home, end and arrow keys. The messages are indeed 
>>>> all still there. By activating the "Message Pane" from the "Layout" 
>>>> sub-menu, I can tab from the message list and preview the message 
>>>> that is currently selected in the list.
>>>>
>>>> While this gives me a workaround, it is annoyingly slow and 
>>>> cumbersome. I have searched through all of the Thunderbird menus 
>>>> and sub-menus, trying to find settings and options that might have 
>>>> an impact on this probelm. I could not, however, find any such 
>>>> items that dealt specifically with "Accessibility" or "Preferences" 
>>>> or anything obvious like that. Do such items exist in Thunderbird? 
>>>> I did try restarting Thunderbird without loading any add-ons ("safe 
>>>> mode") but that also had no effect. I viewed the Version Update 
>>>> history but there did not seem to be a way to return to the 
>>>> previous version.
>>>>
>>>> Has anyone else encountered this problem? Is this also a problem 
>>>> for users with JAWS 18 or NVDA?
>>>>
>>>> All advice and suggestions are welcome!
>>>>
>>>> Thanks,
>>>> Duane
>>>>
>>>>
>>>>    VICUG-L is the Visually Impaired Computer User Group List.
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>>>>
>>>
>>>
>>>    VICUG-L is the Visually Impaired Computer User Group List.
>>> Archived on the World Wide Web at
>>>    http://listserv.icors.org/archives/vicug-l.html
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>>>    Subscribe: [log in to unmask]
>>>
>>
>>
>


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