Hi All,

In a nutshell, my problem is that my printer tells me I'm out of ink 
when I know I changed the toner cartridge last week. I'm not sure if the 
problem is the printer, the network, the computer, or the gremlins.

I have a wireless printer here at home. It's a Brother MFC-J615W; it's 
actually a four-in-one. When I bought it over a year ago, I had a tech 
set it up. He set up the network, installed the printer software on my 
Mac, and tested the system to make sure all worked as it should.

The tech advised against installing the printer software on my netbook 
because his experience was that netbooks don't do well with it.  He did 
say I might find the printer when I tap into my network. I don't 
remember if he set that up for me or if I tried setting that up on my 
own. The point is that though my Windows netbook lists the printer in 
Printers and Devices, I can't use it because the netbook tells me 
drivers are missing. Just to make sure, I went to the Brother website to 
find out if any basic printer drivers were available, something to make 
it print without scanning, faxing, or copying. I found some, but I got 
caught up in one of those click here loops that go no where, so I wasn't 
able to install them.

Anyway, a few weeks ago, I went into the Fix It section of the control 
panel on the netbook, which is running Windows 7 , and was able to use 
that to install the correct drivers. I'm guessing they were just the 
printer drivers because I'm not finding a Brother application on my 
desktop or in All Programs. Whatever it was, I am able to print from 
Word now.

Last week, I tried to print an article I found on the net, with Firefox 
as my browser. It wouldn't print, and when I checked Printers and 
Devices>Brother MFC-J615W>See What's Printing, I discovered that my 
printer was out of toner. Since I had changed the toner about two months 
before, I thought that didn't sound right, but I had a sighted person 
confirm the message for me, and we changed the correct cartridge. Since 
then, I've printed a few documents all in Word, maybe twenty pages in 
total. Then yesterday, I tried to print a Word file, and I got the same 
message about the toner. This time, I know I've got ink. The cartridge 
was new, and I've only printed twenty pages, give or take.

What's happening?

Ciao


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