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Date: | Thu, 28 Mar 2013 23:26:51 -0700 |
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<<Disclaimer: Verify this information before applying it to your situation.>>
This is how the "rumor" that TJ's Gluten-Free Granola was being discontinued
got started. (See below.) Also, I was told at two stores that it was being
discontinued. Perhaps our write-in campaign was successful.
Thanks to everyone who contacted Trader Joe's!
Shirley
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From: "Web Customer Relations" <[log in to unmask]>
Sent: Friday, January 25, 2013 11:47 AM
To: <[log in to unmask]>
Subject: RE: Trader Joe's Product Information Form
> Hi Shirley,
>
> The decision to discontinue this item was based on nationwide slow sales
> (occasionally an item will be ended due to quality or supplier issues as
> well, or even inventory availability). As we are a small market -
> literally 1/3 the size of most other retailers - we have a very limited
> supply of shelf space and are not able to keep all of our items. We would
> love to do so; it is just not a possibility. We are also contractually
> bound to a non-disclosure agreement and may not divulge our supplier
> information for any Trader Joe's private label product.
>
> I am sorry for the disappointment, and greatly appreciate your desire to
> see your favorite return. I have shared your feedback with our Buying and
> Product Steering Departments. I cannot guarantee an immediate outcome;
> however, we absolutely do take customer requests into account when we
> develop new products and revise, or bring back old ones!
>
> Sincerely,
> Kerry
> Trader Joe's
> Customer Relations
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