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Date: | Thu, 9 Sep 2010 00:19:29 -0400 |
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Hi Dan
A few thoughts. Please feel free to respond with gales of laughter if
some of them seem hopelessly naive and starry-eyed.
1. Who knows why upgrading one piece of software can cause so many
cascading problems. It happens with lots of kinds of software but I
think the problem has worse effects for accessibility products because
the total number of people using a given combination of tools is
frequently very small and there is almost no margin in some kinds of
troubleshooting. Maybe someone on this list has tips for your situation
but I sure don't.
2. I think it's your company's job to figure out how to meet your
accessible terminal emulation / braille display compatibility issues
and how to get the necessary software and licenses. I think it's great
if you can come up with suggestions based on others' experiences, but I
expect your company also has tech support staff who theoretically get
paid to handle exactly this sort of problem and I think it's totally
reasonable to ask them to earn their salaries helping you research this.
Perhaps this is enough incendiary comments for tonight.
GOOD LUCK
DoreneC
-----Original Message-----
From: Dan Tevelde <[log in to unmask]>
To: [log in to unmask]
Sent: Wed, Sep 8, 2010 7:44 pm
Subject: [VICUG-L] JAWS and AttachMate
I am using JAWS version 10 with a Focus 80 Braille display. I was
using a
PowerBraille and my Attachmate emulation software was working fine
though I
got occasional contention with other applications. Now that I upgraded
to
the Focus display, my AttachMate software won't connect to our
mainframe.
To make matters worse, I had to return the Focus display due to defects
and
when I reconnected my Powerbraille, AttachMate still didn't work. I
couldn't get much help from Freedom Scientific. All they said was to
try
another emulation software and they mentioned some shareware product
called
Teraterm. My employer woulnd't let me use shareware so I'm back to
using a
commercial product. I would call Attachmate, but we don't have a site
license and they won't give me tech support with out it. The reason we
don't have a site license is because AttachMate isn't our company
standard
product to use mainframe emulation.
To get around the problem, I am using my laptop which I use for tech
support
and connecting that to the mainframe. I don't understand why upgrading
JAWS
or a Braille display should cause Attachmate not to work. I would
really
appreciate some help.
Thanks,
Dan
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