Now let me get this, qst is available free of charge from BARD, and has been 
available free for members of ARRL and non-members of ARRL as well.  The 
staff member of ARRL did not know this.  Somehow this isn't a reasonable 
accommodation?  Why isn't this a reasonable accommodation?  Sounds quite 
reasonable to me.  Its accessible and free to boot.  Since the person 
calling and asking the question didn't apparently realize that accessible 
QST is already available from BARD, he can't blame the ARRL staff member for 
not knowing that fact either.
Sounds like we have a tempest in a teapot here.
Just get it from BARD download it, listen and enjoy.  Their is no problem 
here and no solution is necessary.
Now how many acronyms are their in this message?