Hi Dan

A few thoughts. Please feel free to respond with gales of laughter if 
some of them seem hopelessly naive and starry-eyed.

1. Who knows why upgrading one piece of software can cause so many 
cascading problems. It happens with lots of kinds of software but I 
think the problem has worse effects for accessibility products because 
the total number of people using a given combination of tools is 
frequently very small and there is almost no margin in some kinds of 
troubleshooting. Maybe someone on this list has tips for your situation 
but I sure don't.

2. I think it's your company's job to figure out how to meet your 
accessible terminal emulation / braille display compatibility issues 
and how to get the necessary software and licenses. I think it's great 
if you can come up with suggestions based on others' experiences, but I 
expect your company also has tech support staff who theoretically get 
paid to handle exactly this sort of problem and I think it's totally 
reasonable to ask them to earn their salaries helping you research this.

Perhaps this is enough incendiary comments for tonight.

GOOD LUCK

DoreneC


-----Original Message-----
From: Dan Tevelde <[log in to unmask]>
To: [log in to unmask]
Sent: Wed, Sep 8, 2010 7:44 pm
Subject: [VICUG-L] JAWS and AttachMate

I am using JAWS version 10 with a Focus 80 Braille display.  I was 
using a
PowerBraille and my Attachmate emulation software was working fine 
though I
got occasional contention with other applications.  Now that I upgraded 
to
the Focus display, my AttachMate software won't connect to our 
mainframe.
To make matters worse, I had to return the Focus display due to defects 
and
when I reconnected my Powerbraille, AttachMate still didn't work.  I
couldn't get much help from Freedom Scientific.  All they said was to 
try
another emulation software and they mentioned some shareware product 
called
Teraterm.  My employer woulnd't let me use shareware so I'm back to 
using a
commercial product.  I would call Attachmate, but we don't have a site
license and they won't give me tech support with out it.  The reason we
don't have a site license is because AttachMate isn't our company 
standard
product to use mainframe emulation.
To get around the problem, I am using my laptop which I use for tech 
support
and connecting that to the mainframe.  I don't understand why upgrading 
JAWS
or a Braille display should cause Attachmate not to work.  I would 
really
appreciate some help.

Thanks,
Dan


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