Hi, everyone.
Just thought I'd share with you, for whatever it's worth, the fact that 
HP's Remote Assistance site is inaccessible with JAWS 13.  I tried about 
four or five times to connect remotely with a tech from H.P.; but after 
successfully entering a code into the main screen, I was unable to find 
the Submit button needed to register my name.  Apparently, HP uses Flash 
on this page, and all I saw was about eight unlabeled buttons.  I did 
discover a Submit button with my JAWS cursor and fenagled my way to 
clicking on it successfully; but then the next screen, where I had to 
accept their privacy policy, proved problematic for me.  I could find 
the Accept and Decline buttons with my JAWS cursor; but it appears that 
just hovering the mouse over a button activates it, because without even 
clicking on anything, I was logged out of the chat session before I even 
began!  Needless to say, I'm having the tech write up a report on this 
issue for his supervisor; and I submitted a comment with my contact info 
in the little Comments area in the performance survey I got.

Since I can't get HP's help, and Microsoft will lonly send me to HP, I'm 
hoping someone on this list can help me with a problem that's cropped up 
with my Windows Media Player.  Basically, it tries to open, and then I 
get a message that says that it needs to close.  I'm having issues with 
other programs closing, too, none of them apparently related to my 
having a virus, at least according to Norton.  But my main concern right 
now is with WMP.  I'm using a Windows 7 64-bit machine.
Thanks for any help any of you can provide.
Rachel


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