Freedom Scientific Technical Support Specialist Needed

>Provides assistance to Freedom Scientific
>dealers and customers via email and the
>technical support telephone hotline.  there are
>full time position at the company facility, as
>well as contract positions available.  Shift
>start and end times are assigned based on business needs and 
subject to change.

>Essential Duties and Responsibilities include the following:

>•  Responds to telephone calls requesting technical support
>•  Responds to email requests for tech support
>•  Identifies, researches, and resolves
>technical problems, referring more complex
>problems to a supervisor or products escalation staff
>•  Logs and tracks calls using trouble ticket database
>•  Follows instructions and pre-established
>guidelines to perform the functions of the job

>Technical Requirements Include but not limited to:

>• Experience using, configuring and troubleshooting -

>* Freedom Scientific Software
>* Freedom Scientific Hardware
>* Windows Operating Systems
>* Microsoft Office Applications
>* Instant Messaging Applications
>* Internet Browser Applications
>* Third Party Email Applications
>* Personal Computer Hardware

>Personal Requirements Include but not limited to:

>•  Excellent written and verbal communication skills.
>•  Able to communicate effectively with customers via telephone.
>•  Able to work alone or as part of a team.
>•  Able to handle difficult or stressful situations.
>•  Able to follow written processes and specific verbal 
instructions.
>•  Independent learner with a desire for knowledge.
>•  Strong desire to provide world-class customer support

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