I have a Juliet Pro 60 from 1998 that hums along quite nicely every time I
use it. I have never had to send it in for repair, which seems hard to
believe, but there you go. My employer just purchased a Romeo Pro for me to
use at work, so I'll be very curious to see the reliability of this new
Romeo vs. the older Juliet. I don't think an SMA would be worth it. If you
want, take the money you'd be sending to Enabling in an SMA, put it in a
savings account called Embosser repair, and use it if you ever need to send
it in. I bet your balance in that account will grow, showing you that the
SMA would not have been worth the money. Good luck!
Catherine
----- Original Message -----
From: "Sun Sounds of Arizona" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, December 12, 2011 11:25 AM
Subject: Re: [VICUG-L] Concerns about Reliability of Juliet Pro 60 Braille
Embosser
> Personally, I don't think SMA agreements ever make much sense. I have a
> much
> older Juliet and have been out of warrantee with no SMA for years. In my
> case, the embosser has needed Enabling attention just twice in the 20
> years
> of service this embosser has operated. In each case, the problem involved
> problems with the solenoids and in each case the repair bill was about
> $700.
> So, that $1,400 in twenty years way below the cost of any SMA.
>
> I cannot speak to the reliability of recent models, but in general it has
> been my experience that SMA's do not payoff for the user. They are a
> profit
> center for the vendor.
>
> Bill
>
>
> -----Original Message-----
> From: Visually Impaired Computer Users' Group List
> [mailto:[log in to unmask]] On Behalf Of Diane Scalzi
> Sent: Sunday, December 11, 2011 6:10 PM
> To: [log in to unmask]
> Subject: [VICUG-L] Concerns about Reliability of Juliet Pro 60 Braille
> Embosser
>
> Hi Listors,
>
> I recently had to send my Enabling Technologies Juliet Pro 60 Braille
> embosser back for repair. Since it is still under the one year warranty
> until next February, they will fix it at no cost, although the shipping
> and
> insurance to return it was quite expensive. I received a letter from the
> company offering three levels of extended warranty: silver for an annual
> cost of $450 that includes one repair, gold for an annual cost of $675
> that
> covers two repairs, and platinum for an annual cost of $985 that covers
> unlimited repairs. I emphasize that these prices cover only one year of
> extended warranty. This tells me that Enabling Technologies Company isn't
> confident that their printers can run for more than one year without
> requiring service. I purchased the Juliet Pro 60 because I read and heard
> that it was a reliable printer. My former employer has been buying this
> embosser for its blind employees for several years now. With the cost of
> the
> maintenance agreement being so high, I am wondering if anyone has had
> experience repairing this printer without an SMA, how much did you pay? Is
> buying an extended warranty worthwhile? Do I just have a bad embosser and
> are they normally reliable? I'm trying to decide if I really want to pay
> $450 for an SMA. All opinions from other Juliet Pro 60 users welcome.
> Thanks.
>
> Diane
>
>
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