Personally, I don't think SMA agreements ever make much sense. I have a much
older Juliet and have been out of warrantee with no SMA for years. In my
case, the embosser has needed Enabling attention just twice in the 20 years
of service this embosser has operated. In each case, the problem involved
problems with the solenoids and in each case the repair bill was about $700.
So, that $1,400 in twenty years way below the cost of any SMA.

I cannot speak to the reliability of recent models, but in general it has
been my experience that SMA's do not payoff for the user. They are a profit
center for the vendor.

Bill
 

-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Diane Scalzi
Sent: Sunday, December 11, 2011 6:10 PM
To: [log in to unmask]
Subject: [VICUG-L] Concerns about Reliability of Juliet Pro 60 Braille
Embosser

Hi Listors,

I recently had to send my Enabling Technologies Juliet Pro 60 Braille
embosser back for repair. Since it is still under the one year warranty
until next February, they will fix it at no cost, although the shipping and
insurance to return it was quite expensive. I received a letter from the
company offering three levels of extended warranty: silver for an annual
cost of $450 that includes one repair, gold for an annual cost of $675 that
covers two repairs, and platinum for an annual cost of $985 that covers
unlimited repairs. I emphasize that these prices cover only one year of
extended warranty. This tells me that Enabling Technologies Company isn't
confident that their printers can run for more than one year without
requiring service. I purchased the Juliet Pro 60 because I read and heard
that it was a reliable printer. My former employer has been buying this
embosser for its blind employees for several years now. With the cost of the
maintenance agreement being so high, I am wondering if anyone has had
experience repairing this printer without an SMA, how much did you pay? Is
buying an extended warranty worthwhile? Do I just have a bad embosser and
are they normally reliable? I'm trying to decide if I really want to pay
$450 for an SMA. All opinions from other Juliet Pro 60 users welcome.
Thanks.

Diane


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