---- Original Message ------
From: "J.Rayl" <[log in to unmask]
Subject: [leadership] Frontier Customers
Date sent: Wed, 29 Sep 2010 09:21:42 -0400

Hello:  I have been going round and round with Frontier because I 
cannot access their Remote Help feature.  It is labled in script 
and WE does not read the Accept button.  I've even tried just 
hitting an A and that doesn't seem to work.  So, after a long 
go-round wherein they, essentially, said too bad so sad, your 
problem not ours, and get a sighted person,
I launched a formal complaint with their company.  Well, I'm 
delighted to report that 1.
It didn't go to public service commission, etc.  because they are 
working with me.
2.
If you have Frontie and need tech.  support and cannot resolve 
it, you can now connect  with them.  They can: A.  Email you a 
link to go to which will connect; or B.  Send this same link via 
instant messenger of your choice.
Obviously, you have to have an IM program working, and/or be able 
to access email somehow.
3.
They are continuing to address the issue of the Script to see if 
the other vendor will correct this issue directly.

And, Frontier does, indeed, offer free Directory assistance.  
They will tell you they do not, but they do.

Again, I suggested a strong educational component be in 
place--for both issues, because I was never offered email or IM 
link.  Their rationale? "This is the first time this issue has 
come up."  Maybe, may not but my rationale was, "Well, it has now 
and I expect immediate resolution."

Stay well!


Jessie Rayl
EM: [log in to unmask]
PH:304.671.9780
www.facebook.com/eaglewings10

"But they that wait upon the LORD shall renew their strength; 
they shall
mount up with wings as eagles.  They shall run, and not be 
weary"--Isaiah 40.31


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