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From:
"Paul%20A.%20Shippert" <[log in to unmask]>
Reply To:
Personal Computer Hardware discussion List <[log in to unmask]>
Date:
Fri, 8 May 2009 22:06:35 +0000
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Greetings-- 



First: I don't mean to 'ask the obvious' but have you checked the motherboard manufacturer's web site for updated chipset and IDE drivers for your model? 



Second: If the .msi installer did, in fact, uninstall after you followed MS's instructions, can MS explain the installation problem you refer to as "the version I'm trying to 
install isn't any newer than my current service pack, so it refuses to do anything?" And was the Installer Redistributable (v2) the one at the following link? 



http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en 



The system requirements suggest that this should install. "System Requirements 



    • Supported Operating Systems: Windows 2000 Service Pack 3; Windows 2000 Service Pack 4; Windows Server 2003; Windows XP; Windows XP Service Pack 1; Windows XP Service Pack 2 


Windows Installer 3.1 Redistributable supports Windows 2000 with Service Pack 3 or later, Windows XP, Windows XP Service Pack 1, Windows XP Service Pack 2 and Windows Server 2003. Windows Server 2003 Service Pack 1 contains Windows Installer 3.1 and therefore can't be installed or upgraded by this redistributable." 



The only other suggestion I would have--after checking into my "First" above--would be to create a restore point (which, as you are probably aware, can be used even after booting in safe mode), then apply Service Pack 3, and see if it drags in the latest Windows Installer with it. If it doesn't cooperate, then you can boot to safe mode, and use System Restore to go back to your previous settings. 



I apologize if these are just a rehash of steps you've already tried, but HTH anyway. 



Paul A. Shippert 

Library Media Specialist 

Margaret Brent Middle School 





------------Ofiginal message-------------------- 

From: David Gillett" <[log in to unmask]> 
To: [log in to unmask] 
Sent: Friday, May 8, 2009 3:01:53 PM GMT -05:00 US/Canada Eastern 
Subject: [PCBUILD] Installing the Installer? 

  I have a machine that is currently running XP SP2.  (I've nothing 
against SP3, but this machine has an nVidia motherboard chipset and 
the last time I tried, the nVidia IDE drivers weren't compatible with 
SP3.  If I can get compatible drivers, updating to SP3 may fix the issue 
I'm having....) 

  I'm trying to install Kaspersky antivirus on this box.  Don't try to 
recommend alternatives -- AVG and Norton both fail, and so I'm 
currently running Avast.  Anyway, the Kaspersky install tries to invoke 
the Microsoft .MSI installer and can't, and suggests that it is corrupt 
and needs to be reinstalled. 

  I found a page on the Microsoft site that explains how to uninstall the 
corrupt .MSI installer, and download and install a fresh one.  The 
uninstall pice appears to have worked fine, and the download.... 
  But when I try to install it, it tells me that the version I'm trying to 
install isn't any newer than my current service pack, so it refuses to do 
anything.  And THAT is what I hope someone can help me with.... 

David Gillett 

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