Lisa,

To test if it is infact openbook, you should have gotten an ocr package with 
your scanner.  try running that and using it for a while.  if infact it is 
found to be an openbook issue, you will need to do a thorough cleaning of 
openbook from your system and reinstall it.  If it is the hardware, the 
other scanner package should behave similarly.  To check your scanner 
driver, you go to control pannel, system, go to the hardware page and click 
device manager.  there are a couple of ways to do this but this will get you 
there.  in the list of devices, you will find your scanner, press enter on 
it and move to the driver page.  you can read the info about the driver and 
compare it with what you have found on the net to discover if it is newer.

----- Original Message ----- 
From: "Lisa McManus" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, June 12, 2008 2:14 PM
Subject: [VICUG-L] question about scanner drivers




Hi all,

Could someone, please, help educate me on scanner drivers.  The background 
of this question is that I have been having an ongoing problem for two 
months with a variety of problems occuring when using open book to scan 
things.  After working withFreedom Scientific for many hours on the phone 
off and on for this long period of time they refuse to believe that the 
problems are connected with open book.  Because of some of the things that 
happen I do not totally agree with that.  Anyway, the last person that I 
talked to said that possibly I have some computer issues causing these 
things.  They couldn't help me any further other than to suggest a couple of 
things such as that there might be something wrong with the u s b port going 
into the computer and secondly maybe I could update the driver for my 
scanner.  I don't know anything about drivers, but I found a couple of 
places on the internet where I could get the driver for my scanner.  My 
scanner is a canon lide 60 I am pretty sure.  Do I have to find a place 
where it says it is an update instead of just saying that it is a place to 
download the driver or what.  I am just grabbing at straws to try to fix 
these annoying problems that occur with scanning such as error messages, 
open book closing on its own and several other things.  So I don't know if 
it is a driver problem or not, but if someone could tell me exactly how to 
go about getting the driver and the steps involved I would really appreciate 
it.  Thanks in advance.

Lisa


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