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Date: | Tue, 3 Jun 2008 19:10:32 -0500 |
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Freedom Scientific Technical Support Specialist Needed
Provides assistance to Freedom Scientific dealers and customers via email
and the technical support telephone hotline. This is a full time position
at the company facility. Shift start and end times are assigned based on
business needs and subject to change.
Essential Duties and Responsibilities include the following:
. Responds to telephone calls requesting technical support . Responds to
email requests for tech support . Identifies, researches, and resolves
technical problems, referring more complex problems to a supervisor or
products escalation staff . Logs and tracks calls using trouble ticket
database . Follows instructions and pre-established guidelines to perform
the functions of the job
Technical Requirements Include but not limited to: . Experience using,
configuring and troubleshooting -
* Freedom Scientific Software
* Freedom Scientific Hardware
* Windows Operating Systems
* Microsoft Office Applications
* Instant Messaging Applications
* Internet Browser Applications
* Third Party Email Applications
* Personal Computer Hardware
Personal Requirements Include but not limited to:
. Excellent written and verbal communication skills. . Able to communicate
effectively with customers via telephone. . Able to work alone or as part
of a team. . Able to handle difficult or stressful situations. . Able to
follow written processes and specific verbal instructions. . Independent
learner with a desire for knowledge. . Strong desire to provide world-class
customer support.
Education/Experience:
. One-year certificate from college or technical school, or a minimum 2
years assistive technology experience and/or training. . Expert knowledge
of Freedom Scientific JAWS software . Knowledge of all other Software and
hardware products of Freedom Scientific . Knowledge of Windows operating
systems (Win
9X, Win ME, Win NT/2000, WIN XP and Vista) . Familiarity with Microsoft
Office applications, Internet Explorer and E-mail applications such as
Outlook, Outlook Express and Eudora . Familiarity with hardware
troubleshooting
(desktops, laptops, synthesizers, Braille displays and Note Takers .
Ability to learn call track database system and other related applications .
Fluent in creating, modifying and reading grade II Braille text helpful
Salary: Depends on knowledge level & experience
Closing date: Opened until filled
Interested Parties Please Send Resumes to:
Bryan Carver, Tech Support Director e-mail:
<mailto:[log in to unmask]>[log in to unmask]
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