I like to think of installation of accessories as maintaining good customer 
relations, and HRO has always been very willing to do that for me.  That 
said, if I ever feel like I need to persuade a store to do that, I generally 
tell the sales rep that I don't want to take the chance of voiding my 
warrantee by making a mistake with the installation, and that usually 
persuades them.

Steve

----- Original Message ----- 
From: "Richard Fiorello" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, April 29, 2009 10:58
Subject: installation of accessories


> Hi Tom and List;
> I have to comments about your adventures with r & l.  Several years ago =
> I purchased a new ts570 from aes complete with vs3 and cw filter.  I had =
> used them a number of times and there was never an issue concerning =
> install of accessories I was buying.  In this case my trusty sales rep =
> was going to send the radio to the service department and have them =
> install the accessories and add a basic service charge to my bill.  =
> Needless to say that sale never happened.  To their credit, hro happily =
> installed the accessories with no questions asked.  We didn't even get =
> into the whole "I'm blind and helpless" discussion.  I simply asked if =
> they could install the filter and vs3 prior to shipment and they =
> cheerfully said "no problem".
> The reply you get may have a lot to do with the competency of the sales =
> rep you happen to end up with.  I'm glad the situation was happily =
> resolved.
> Richard
>
>