"Services whose delivery systems incorporate
substantial elements of choice and competition
work best. Properly designed, such systems will
deliver services that are of higher quality, more
responsive and more efficient than ones that rely
primarily upon trust, command-and-control, or
voice. Moreover – contrary to much popular and
academic belief – they will also be more equitable or socially just. "
<http://www.voxeu.org/index.php?q=node/499>http://www.voxeu.org/index.php?q=node/499
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