Oracle Enterprise Help Desk Service Representative

National Industries for the Blind is seeking three legally blind, 
experienced, highly-motivated Oracle Enterprise Help Desk service 
representatives to begin work on a contract in Rockville, MD in 
October 2010.  Responsibilities will be to provide the following 
support on the contract:
•	Reviewing customer information via Oracle Financials 
I-Store, I-Receivables, and Applet-Based Oracle Forms
•	Help desk coverage occurs Monday - Friday 7am to 7 pm 
Eastern Time;
•	Responding to both telephone and email inquiries;
•	Tracking help desk tickets in HP Service Center 6.1
•	Trouble shooting system issues.

Required skills and experience:
•	Proficiency in Oracle software and help desk experience a 
must.
•	High School degree or GED equivalent required (Some college 
preferred)
•	Proficient with basic and advanced functionality of 
assistive technology, specifically JAWS and/or ZoomText
•	Must be able to work in a fast-paced environment with 
demonstrated ability to juggle and prioritize multiple, 
competing tasks and demands.
•	Must have excellent administrative skills.
•	Must have excellent written and verbal communication skills.
•	Must be willing to learn new methods of supporting 
end-users.
•	Must be punctual and reliable and can work independently
•	Proficient with data entry
•	Positive attitude with a pleasant and clear phone demeanor
•	Works well with team members and other departments

If you wish to be considered please send your resume and three 
professional references to Sarah Schraven at [log in to unmask]  
Please be prepared to provide proof of legal blindness.

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