I know a woman who is having problems. She is elderly and on a fixed 
income. She let's her grandchildren use her pc when they visit. The pc 
is old. Well, I don't know what the kids did but she picked up 
something. Something called 'dogpile' keeps popping up when she boots. I 
guess it is like bing or something. Then another program pops up saying 
'warning - your system is under attack'. It wants her to buy something 
called 'System Veteran' to remove all the viruses. Then Windows Defender 
or something calling itself that pops up saying she is infected with 
something called False Smoke trojan. She says she doesn't know if it is 
really Windows Defender since some of the words are misspelled in the 
warning.

I am going to research some of these phrases and programs. Isn't there a 
free program on line that she can use to remove these things? Trimedia 
or something? I forget the name. How about that AVG thing? She really 
doesn't have the money to buy virus protection so that is why I put 
Windows Defender on for her.

Can anyone tell me what to do to get rid of all this for her besides 
reformatting? Thanks.

Mick


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