We at NetCentric have created a new job opportunity for a
Washington DC-based Training and Support Manager. With apologies
for the self-serving nature of this post, I wanted to share the
opportunity with this list.
If this isn't for you, perhaps you know someone who might want to
know?
Interested parties should contact me offlist at djohnson AT
net-centric.com with a resume and cover-letter describing why
they are a good fit for this role at NetCentric.
NOTE: if you are claiming expertise in PDF accessibility, please
provide a properly tagged PDF resume.
THE COMPANY
NetCentric is a fast-growing software and services company
dedicated to improving the accessibility of electronic documents.
JOB DESCRIPTION
More than anyone else, our Washington, DC-based Training and
Support Manager will represent the "face" of the company to end
users of our software.
In the course of helping our customers get the most from their
investment, the Training and Support Manager will work directly
with industry experts to develop and deploy answers and solutions
to our customer's questions and problems. You'll have a chance
to really make a difference while serving as part of an exciting,
rapidly growing company.
We seek an exceptional individual with the ability and desire to
help everyone around them work smarter instead of harder.
DUTIES
The Training and Support Manager administers, executes the
logistics and performs or supervises the performance of all
NetCentric US-based software training sessions (room, resources,
etc.), both on and offsite. Additional responsibilities include:
- Maintaining expertise in all NetCentric software
- Developing and enhancing training materials and techniques,
including recording screen-shot videos and presentations
- Supervising and training other trainers
- Performing email and telephone technical support on NetCentric
products
- Traveling as necessary to provide on-site training (up to 30%
travel anticipated)
- Performing remediation QA when not engaged in training or
support
THE IDEAL CANDIDATE
Personable, sincere and motivated by the accessibility mission
itself, the ideal candidate is deeply experienced in electronic
content accessibility, in training end users in the use of
desktop software and has substantial experience providing
technical support to non-technical users.
An acceptable candidate would possess demonstrable expertise in
training or technical support and possesses a solid understanding
of HTML accessibility without specific knowledge of PDF
accessibility.
TERMS
Based on Washington DC, this full-time, salary position includes
a base salary commensurate with background and skills as a
trainer as well as demonstrated expertise in NetCentric and
related software, including Adobe Acrobat, JAWS, InDesign and
others. Additional compensation may be available based on
individual and company performance.
Best Regards,
Duff Johnson
President, NetCentric US
ISO 32000 Intl. Project Co-Leader, US Chair
ISO 14289 US Chair
PDF Association Vice-Chair
Office: +1 617 401 8140
Mobile: +1 617 283 4226
djohnson AT net-centric.com
www.net-centric.com
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