I am using Charter and found that rather often (every several days) I need
to reset the broadband connection. To do so, I log onto my router and force
a disconnect and then reconnect. Usually I will get a new WAN IP address and
all seems fine after that. If a new IP is not generated and I still have
trouble, I can force a new WAN IP to be issued by changing the MAC address
of my router and then resetting the WAN connection.

Hope this is of some use to you. It does make my operations easier to deal
with.

Peter Shkabara
-------------------------
[log in to unmask]

-----Original Message-----
Welcome to Charter. Sucks doesn't it? Is that noon PDT? My time frame with
dropouts. I've called them as well and their pat answer is there is
something wrong with my wiring and they need to send a tech. Naturally there
isn't anything wrong. Or they don't support my modem. Uh, yes you do. Like
you, I wait a period of time and all is well again. I wish the bastards
would admit they are doing something and call it a day rather than the
charge me to fix nothing. Of course it comes at the most inopportune times.
Welcome to Charter tech support in the new millennium. Sadly I have no
broadband alternative where I am. 

Brad Loomis

-----Original Message-----
The reason I would like this monitoring program is that during a 
period of period of about 3 hours around noon, I cannot get to the 
Internet from any PC and can see that the cable modem is not 
connected by it's indicator lights.  It comes and goes, maybe in 3 to 
15 minute intervals.  I'm not able to get the cable provider by phone 
when it is disconnected so that they can look for a problem.  Of 
course every time they come out to look at the lines all is OK and 
can't find any problems.  I thought if I could show the down times 
they could help locate what the problem is.

Doug

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