Paul.... I tried both of them.. old and new over and over and over and  
over... nothing worked... What I think happened here is while I was working in 
a  graphics program, my mouse/cursor started acting funny, he would shake 
and move  and vibrate all across the screen.... I had no control over it.  
This has  happened to me before, but after about 5 minutes it would stop... but 
this time,  it never stopped and since I had no control, I couldn't do 
anything therefore  lost all I was working on in that program, so I called the 
people who  had my antivirus program, thinking someone was in my puter and 
took control over  it.... Now.. at that time, I didn't know my password 
wouldn't work when I logged  into this company while he was trying to help me.... 
I tried both passwords over  and over and over and even gave the guy one to 
try, but nothing worked... he did  a scan and there were no invasions of 
malware.  That's when I decided to  call Dell and they said I had to format 
which would be a fee.
 
I have no idea why that mouse did that.. it's done this a couple times  
before as it dances across the screen shaking and you can't do anything but  
watch it.  So I decided to try and do a REPAIR on my Dell, but in  order to do 
that, it told me I had to put in my password, which I didn't  have.  So as 
a last resort, I did a system restore and that's what  did it for me.  My 
password worked fine after that.
 
 
In a message dated 12/14/2011 6:13:52 P.M. Central Standard Time,  
[log in to unmask] writes:

Did you try  your old password?  Maybe the new one didn't 'take'.  Or try 
the new  one but add a space at the end.   Both long shots, but worth a  try.
Paul Hachmeyer

-----Original Message-----
From: Personal  Computer Hardware discussion List 
[mailto:[log in to unmask]] On  Behalf Of [log in to unmask]
Sent: Wednesday, December 14, 2011 12:54  AM
To: [log in to unmask]
Subject: [PCBUILD] Lost  Password

I have a Dell  studio, win 7 home, and somehow my pw  won't work... I  have 
it written down, but no matter how many times I put  it in there.. it still 
won't work.  This is the right pw cause I have the  date I reset it which 
was the other day.  I looked in the Reset PW  section of my computer, and it 
keeps telling me it's not right and I know it  is.  I am the ONLY person 
using this puter so there is no reason why it  wont work.  I just read where  I 
had to reinstall Windows 7 in order  to change my password.  I need  
help... 
is there any other way I  can change it without reinstallation.  Harriet

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