Ron,

Thank you for checking into this matter and for letting us know a fix is 
on the way. Regularly dealing with multiple speech crashes a day is 
tedious in the extreme, so your message started my day just right.

My own experience when calling FS to report a problem is that the tech 
and I go through a predictable troubleshooting script, which tends to 
include the steps I've already taken, followed by a cliche about how the 
problem will be resolved in the next version of Jaws. I've never been 
asked for a dump or been given instructions for how to generate one or 
whom to send it to. I'm not especially techy, and niether, I suspect, 
are most of the people who call FS, but I think it would help us all if 
FS reexamined its way of dealing with customer issues. I know I no 
longer bother calling because nothing will get fixed in the current or 
future versions.

Thanks again.

Ana


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