Freedom Scientific Technical Support Specialist Needed

Provides assistance to Freedom Scientific dealers and customers via email 
and the technical support telephone hotline.  This is a full time position 
at the company facility. Shift start and end times are assigned based on 
business needs and subject to change.

Essential Duties and Responsibilities include the following:

.  Responds to telephone calls requesting technical support .  Responds to 
email requests for tech support .  Identifies, researches, and resolves 
technical problems, referring more complex problems to a supervisor or 
products escalation staff .  Logs and tracks calls using trouble ticket 
database .  Follows instructions and pre-established guidelines to perform 
the functions of the job

Technical Requirements Include but not limited to: . Experience using, 
configuring and troubleshooting -
* Freedom Scientific Software
* Freedom Scientific Hardware
* Windows Operating Systems
* Microsoft Office Applications
* Instant Messaging Applications
* Internet Browser Applications
* Third Party Email Applications
* Personal Computer Hardware

Personal Requirements Include but not limited to:

.  Excellent written and verbal communication skills. .  Able to communicate

effectively with customers via telephone. .  Able to work alone or as part 
of a team. .  Able to handle difficult or stressful situations. .  Able to 
follow written processes and specific verbal instructions. .  Independent 
learner with a desire for knowledge. .  Strong desire to provide world-class

customer support.

Education/Experience:

.  One-year certificate from college or technical school, or a minimum 2 
years assistive technology experience and/or training. .  Expert knowledge 
of Freedom Scientific JAWS software .  Knowledge of all other Software and 
hardware products of Freedom Scientific .  Knowledge of Windows operating 
systems (Win
9X, Win ME, Win NT/2000, WIN XP and Vista) .  Familiarity with Microsoft 
Office applications, Internet Explorer and  E-mail applications such as 
Outlook, Outlook Express and Eudora .  Familiarity with hardware 
troubleshooting
(desktops, laptops, synthesizers, Braille displays and Note Takers . 
Ability to learn call track database system and other related applications .

Fluent in creating, modifying and reading grade II Braille text helpful

Salary: Depends on knowledge level & experience

Closing date:  Opened until filled

Interested Parties Please Send Resumes to:

Bryan Carver, Tech Support Director e-mail: 
<mailto:[log in to unmask]>[log in to unmask]

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