Go to her windows explorer. I am not familiar with Vista but it should 
be the same. Look in her directory under programs. Look for Adobe. Open 
that directory and see if there is a sub directory for 8. If there is, 
look in that directory for 'uninstal.exe' or something of that type. If 
none of this is there then try re-installing 8 and try this again.

Mick

Ray Campbell wrote:

>Hi All:
>
>I was helping a client this morning.  She's got a Gateway computer
>running Windows Vista.  She was trying to read the Users Guide for the
>computer, she has Adobe 8 on the system, but when she pressed enter to
>read the guide it said her version of Adobe 8 doesn't support screen
>readers.
>
>It gave her a site to go to and download a version of Adobe which
>supports screen readers, www.adobe.com/products/acrobat/alternate.html.
>We went there, and this appeared to be an Adobe download site.  There
>were three combo boxes which showed that she had Windows for operating
>system, Vista as the version and English as the language.  After that,
>there was a continue button, which I suggested my client hit space bar
>on to activate as the combo boxes were all correct.  She did this and
>nothing happened.  I had her hit enter on this button and still, nothing
>happened.
>
>I figured what must be going on is that this site had a way to scan her
>computer and see she had Adobe 8.  Simple enough, I figured, let's
>uninstall it.  We went to control panel, Programs and features, and
>looked for Adobe 8.  It was not in the list of programs.
>
>So my question is, how can I help my client get rid of the Adobe 8 she
>has on her system so we can download a version that supports screen
>readers.  Any help on this would be appreciated.
>
>Thanks,
>
>
>
>Ray Campbell, Help Desk Technician
>Adaptive Technology Center
>Chicago Lighthouse for People Who Are Blind or Visually Impaired
>1850 W. Roosevelt Road
>Chicago, IL  60608
>312-997-3651 (Voice/Relay) or
>888-825-0080 (voice/Relay)
>[log in to unmask] 
>AIM Screen Name: tclhelp
>
>
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