This is an employment opportunity with the Peace Corps. Please
provide the widest dissemination possible.
Thank you.
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f]
Information Technology Specialist (Customer Support), FP-2210-3
(Equivalent to GS-13)
The following job is on the Peace Corps website. If you are
interested in applying please login to the Peace Corps jobs site
at: http://www.avuedigitalservices.com/pc/applicant.html
Once you have logged in, please enter the code HLVPU into the
"Reference Code" field in the top right on the screen.
________________________________
VACANCY ANNOUNCEMENT
EMPLOYER: Peace Corps
LOCATION: Washington, Dist of Columbia
SALARY RANGE: $81,256.00-$119,327.00
CLOSE DATE: 08/08/2011
ANNOUNCEMENT NUMBER: DPC11-A0091-LH
OPENING DATE: 07/25/2011
NUMBER OF VACANCIES: 1
PROMOTION POTENTIAL: 03
AREA OF CONSIDERATION: US citizens
WORK SCHEDULE: Full Time
TIME LIMIT: Term, not to exceed 30 Months
CONTACT NAME: Avue Help Desk
CONTACT PHONE NUMBER: (800) 407-0147
CONTACT EMAIL: [log in to unmask]
Still asking what you can do for your country?
The Peace Corps provides technical assistance to countries that
request it by sharing America's most precious resources - its
people. The Peace Corps has helped local communities in 139
countries build a better life through the work of its Volunteers.
Since 1961, over 195,000 Volunteers have served. The Peace Corps
is an independent U.S. government agency promoting world peace
and friendship through the work of its Volunteers.
Peace Corps positions are normally filled for an initial 2 1/2
year period, but may be extended to a total 5 year limit. This
keeps our workplace vibrant and our ideas fresh.
NOTES:
Ten Reasons to Work for Peace Corps! -- (1) Voted in the top 5
?Best Places to Work in the Federal Government? for small
agencies in 2010, (2) the Peace Corps has a unique global
mission. (3) Benefits include higher salary caps than the
Federal standard with (4) quicker step increases. (5) Peace
Corps employees earn non-competitive eligibility after 3 years of
service and (6) have the chance to be selected for an annual
Leadership Development Academy. (7) The working environment is
highly flexible with alternative schedules, credit hours,
teleworking. (8) There?s a Distinguished Speaker Series, and (9)
work-life programs including Metro and bicycle subsidies. (10)
Peace Corps has a vibrant ?Community? atmosphere; established
through President Kennedy?s call to service; the Peace Corps asks
applicants ?what you can do for your country? . . . and the
world.
If you have engaged in intelligence activity or related work, you
may not be eligible to apply for positions at Peace Corps.
Please click on the Public Notice Vacancy Announcement and refer
to the 'Other Significant Facts' section for details.
If you are claiming Veteran's Preference you must attach your
supporting documents to receive your preference points. For more
information please click on the Public Notice Vacancy
Announcement and refer to the 'Other Significant Facts' section
for details.
A background security investigation will be required for all new
hires. Appointment will be subject to the applicant's successful
completion of a background security investigation and favorable
adjudication. Failure to successfully meet this requirement will
be grounds for employment termination.
Both online and offline application assistance can be obtained by
contacting the Avue Help Desk at 1-800-407-0147 or
[log in to unmask]<mailto:[log in to unmask]> or by clicking
on the "TECHNICAL SUPPORT" button while working in the automated
system.
When completing your Avue application online, you will receive a
pop-up warning message after 45 minutes. It is strongly
recommended that you save your data often, and turn off your
pop-up blocker in order to receive any system time-out warning.
DUTIES:
This position is located in the ?Customer Experience Team? within
the Customer Support Services Division of the Office of the Chief
Information Officer. Performs duties related to designing or
developing criteria for designing training aids and devices based
on needs analysis of the instruction systems. Plans and delivers
customer support services, including installations,
configuration, troubleshooting, customer assistance, and/or
training, in response to customer requirements. Performs or
participates in a range of information technology (IT) management
activities that extend or apply to an entire organization or
major components of an organization. IT management activities
include strategic planning, capital planning and investment
control, workforce planning, policy and standards development,
resource management, knowledge management, architecture and
infrastructure planning and management, auditing, and information
security management. Plans, develops, and implements systems and
IT policy changes.
KNOWLEDGE, SKILLS, AND ABILITIES:
Attention to Detail
Oral Communication
Customer Service
Problem Solving
Knowledge of the principles, methods, practices, and techniques
of instructional systems.
Knowledge of technology used for training instruction,
specifically authoring software for online course development.
Knowledge of computer hardware/software technologies.
Ability to plan and execute work in a collaborative team based
environment.
Ability to plan and deliver customer support services.
MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:
Qualifying experience for FP-03 requires IT-related experience
that demonstrates each of the following four competencies:
Attention to Detail; Customer Service; Oral Communication; and
Problem Solving; AND one (1) year of specialized experience at
least equivalent to the FP-04 or GS-11 level. Specialized
experience is experience that is in or directly related to the
line of work of the position to be filled and that has equipped
the applicant with the particular competencies/knowledge, skills,
and abilities to successfully perform the duties of the position.
Experience must be IT-related and may be paid or unpaid
experience.
Example of specialized experience for positions at the FP-03
level, typically gained in the IT field or through performance of
work where the primary concern is IT, includes experience
analyzing a number of alternative approaches when advising
management concerning major aspects of IT system design. The
experience demonstrates accomplishment of IT project assignments
requiring knowledge of IT requirements and techniques pertinent
to the position to be filled.
OTHER SIGNIFICANT FACTS:
The primary method of applying for this vacancy is online via the
Internet at www.avuedigitalservices.com/pc/applicant.html. If
you do not have access to the Internet, you are strongly
encouraged to visit your library, state employment commission, or
a commercial establishment that provides Internet access to apply
online. If you are unable to apply online, you may call the
contact phone number listed on this announcement to obtain a copy
of the vacancy announcement, applicant qualification form (Form
No. F-15566-AVUE), and instructions for completing the form. No
other form of application will be accepted.
Applications and supporting documentation must be received by the
closing date of the announcement to receive consideration.
HOW YOU WILL BE EVALUATED: Your application will be automatically
evaluated and rated by the system. Additionally, the Peace Corps
Human Resources Office will conduct a quality review of your
on-line application and supporting documents before your rating
becomes final. This quality review will be based on the extent
and quality of your experience, education, and training as it
relates to the duties of this position. Your on-line responses
must be supported by the information you provide in your
application and work history information.
Applicants submitting documents can electronically attach them,
or scan and attach them, to the employment application. If this
is not possible, copies of documents can be faxed to
253-573-9869, or mailed to the following address: Peace Corps,
c/o Avue Technologies Corporation, ATTN: Direct Services, 1145
Broadway Plaza, Suite 800, Tacoma, WA 98402. All faxed or mailed
proof documents must be identified with applicant's name and
vacancy announcement number.
All applicants will be considered without regard to race, color,
religion, national origin, marital status, political affiliation,
age, sex, sexual orientation, handicapping condition, membership
in an employee organization, or any other non-merit factors.
If you have a disability and would like to request a reasonable
accommodation for any part of the application and hiring process,
or have questions regarding reasonable accommodation, please
contact our American Diversity Program office at 202-692-2139.
You can send an email to [log in to unmask] or
[log in to unmask]
Moving expenses are not authorized.
Relocation expenses are not authorized.
BENEFITS: A variety of health insurance plans; retirement system
with investment options; paid holidays; paid sick and annual
(vacation) leave; life insurance; incentive systems; and training
and development opportunities. Employees located in the United
States may also receive subsidized transportation, flexible work
schedule, and a family/worklife program.
Recruitment bonus is not authorized.
PRIOR INTELLIGENCE ACTIVITY OR RELATED WORK: Individuals who have
been engaged in certain intelligence activity or related work or
who have been employed by or connected with an intelligence
agency are ineligible for employment with Peace Corps.
Acceptance of employment with Peace Corps precludes employment by
certain intelligence organizations for a specific period of time,
determined by the employing agency, after Peace Corps employment
ceases.
As a condition of employment, all male applicants born after
December 31, 1959, must have registered for the selective
service. If selected for this position, the applicant must sign
a statement certifying his registration, or the applicant must
demonstrate exempt status under the Selective Service Law.
DIRECT DEPOSIT: All Federal employees are required to have
Federal salary payments made by direct deposit to a financial
institution of their choosing..
Applicants must be U.S. citizens.
Applicants must meet all qualification requirements by the
closing date of this announcement.
VETERAN'S PREFERENCE: If you are claiming 5-point Veteran's
Preference, a DD-214 must be submitted with your application. To
receive 10-point preference, in addition to your DD-214, you must
also submit an SF-15 and an official statement, issued in 1991 or
later, from the Veterans Affairs or from a branch of the Armed
Forces, certifying that the veteran has a service-connected
disability of 10% or more. This documentation must be received
by the closing date of the announcement; failure to submit will
disallow the additional points for preference being added to your
score.
This position is excluded from provisions of the Career
Transition Assistance Program (CTAP).
A six-month trial period is required.
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