---- Original Message ------
From: Rebecca Bridges <[log in to unmask]
Subject: [employment] Seeking Customer Service Representatives in 
Dallas,TX Metropolitan Area
Date sent: Sun, 13 Sep 2009 00:17:45 -0400

> Please distribute widely.  Deadline is Monday, September, 21.


> National Industries for the Blind is seeking two experienced, 
highly-
> motivated customer service representatives to provide telephone 
and
> email support in a commercial contact center located in 
Richardson,
> Texas as part of a 120-day pilot program.  Qualified candidates 
will
> respond to inbound account related questions and issues, 
complete
> customer correspondence via e-mail and regular mail, and process
> inventory reports daily.  Business hours are Monday through 
Friday,
> 7:00 AM to 5:00 PM.

> Required skills and experience:
> o    High School degree or GED equivalent required (Some college
> preferred)
> o    Previous Call Center/customer service experience a must
> o    Strong verbal and written communication skills (bi-lingual
> Spanish a plus)
> o    Punctual and reliable
> o    Proficient with data entry
> o    Ability to type a minimum of 35 words per minute with 80
> percent accuracy
> o    Proficient with basic Microsoft applications including 
Outlook,
> Word, and Excel
> o    Proficient with basic and advanced functionality of 
assistive
> technology, specifically JAWS and/or Zoomtext
> o    Positive attitude with a pleasant and clear phone demeanor
> o    Works well with team members and other departments

> Please note: This project is set to run from October 15, 2009
> through January, 2010.  Upon completion of the pilot phase, it 
is
> our intent that the two customer service positions will become
> permanent as will more customer service positions.  Relocation
> assistance is available.

> If you wish to be considered for these positions, please send 
your
> resume and three professional references to [log in to unmask] no
> later than Monday, September 21.


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