When he comes to the page with the payment and the 'order graphic' button,
try, if using JAWS turning off the virtual cursor with Insert+z, if using a
different screen-reader turn off MSAA or browse Mode. JAWS, at least,
sometimes sees extra links - possibly javascripted - that are not present
when using the normal virtual cursor on some pages with security features.
----- Original Message -----
From: "Ray Campbell" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, June 05, 2008 4:44 PM
Subject: Re: [VICUG-L] My Client's AVG Renewal Story, Part 2
Hi Mike:
We did that and did not find anything. Someone else told me that there
is a separate "order" graphic that you need sighted assistance to click
on.
Thanks,
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[log in to unmask]
AIM Screen Name: tclhelp
-----Original Message-----
>From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Mike Pietruk
Sent: Thursday, June 05, 2008 10:36 AM
To: [log in to unmask]
Subject: Re: [VICUG-L] My Client's AVG Renewal Story, Part 2
Ray
lDid you have him search for words such as "error," "please," "invalid"
"try again," and things like that?
I find that what happens often in situations like this (for me, at
least) is that I placed an invalid entry and terms such as the above may
point me to what I did wrong.
An example, in the above case, might be the manner in which the credit
card number was entered (including or not including spaces as an
example) or his phone number.
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