Well, here's my $0.02. Anyone who's going on the internet needs a bit of 
a thick skin. You're going to run into all kinds, so if you're going to 
venture out there, keep that in mind. A lot of posting tips deal with 
being polite and tactful, but I think they also need to stress using the 
delete key and blowing off inflammatory responses. So many flame wars 
could have been stopped with a tactful post or the judicious use of the 
delete key.

I think your answer was a bit terse, but you had know way of knowing 
that. For all you knew, you would have gotten an equally abusive 
response if the original poster had felt talked down to. The response 
you got was totally uncalled for. The person could have politely 
explained that your response was too terse and they need more 
information, but instead, they chose to insult you and call you names. 
The fact that they refer to "Freedom Science Fiction" tells me they're 
starting with a chip on their shoulder, and you'll always have to walk 
on egg shells around them. I'd just use the delete key and move on, if I 
were you.

Remember too that this is just one person and you shouldn't jump to the 
conclusion that everyone on the list is like this. Don't let this 
response keep you from coming to the assistance of someone else who'll 
appreciate it. We're not paid support but rather volunteers trying to 
help each other out. Help those who will appreciate it and ignore the rest.

Stewart Hughes wrote:
> Dear list owners
> I have copied and pasted a response that greatly offends me. My 
> original message to this individual appears afterwards.
> What are your thoughts?
> If you intend any reprimands, please cc me.
> Thank you, Stewart
>
>
> ----- Original Message ----- From: "Wallace Versluis" 
> <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Monday, May 19, 2008 7:04 PM
> Subject: Re: [VICUG-L] jaws navigation keys
>
>
>> Nice try. I think I said I've only had this computer for four months.
>> I'm not a rocket scientist, and I have no idea what you just talked
>> about there. If I knew what I was supposed to adjust, you idiot, I
>> would have fricking done so. I think you would be perfect working for
>> tech support down at Freedom science fiction. Now, I'll wait to get an
>> answer from someone who can tell me in English. God, you computer geeks
>> make me want to vomit. There is one thing for sure. I swear by alla I
>> will never answer questions from anyone who needs help the way you did.
>>
>> -- 
>> Email services provided by the System Access Mobile Network.  Visit
>> www.serotek.com to learn more about accessibility anywhere.
>>
>>
>> -- 
>> No virus found in this incoming message.
>> Checked by AVG.
>> Version: 7.5.524 / Virus Database: 269.23.21/1455 - Release Date: 
>> 5/19/2008 5:04 PM
>
> What follows is my response to his call for help:
>
> Hi Wally,
> Try pressing Insert+v (adjust JAWS options) and then arrowing down and 
> make
> the appropriate changes using the space bar.
> Stewart
> ----- Original Message ----- From: "Wallace Versluis" 
> <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Monday, May 19, 2008 5:24 AM
> Subject: [VICUG-L] jaws navigation keys
>
>
>> My name is Wally, and this is my first post. I have had a computer for
>> four months now. It is a Gateway, which runs jaws 9.1 with the latest
>> updates. here is the situation. My navigation keys, I am referring to
>> those that let me choose different headins, and paragraphs, and the 
>> like,
>> are turned off, and they don't work. I know they can be turned on. 
>> Please
>> tell me how to do so. Thank you.
>>
>> -- 
>> Email services provided by the System Access Mobile Network.  Visit
>> www.serotek.com to learn more about accessibility anywhere.
>>
>>
>>    VICUG-L is the Visually Impaired Computer User Group List.
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-- 
Christopher

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