>
>Position OpenJob Title:
>
>TECHNICAL SUPPORT SPECIALIST
>
>Location:
>
>Job openings in several different locations as well as the Corporate 
>Headquarters in St. Petersburg, Florida
>
>Company Name:
>
>Freedom Scientific, Inc.
>
>Responsibilities:
>
>Provides technical support to end users of Freedom Scientific 
>products by performing the following duties:
>
>list of 5 items
>. Responds to telephone calls requesting technical support
>. Responds to email requests for tech support
>. Identifies, researches, and resolves technical problems, referring 
>more complex problems to a supervisor or products escalation staff
>. Logs and tracks calls using trouble ticket database
>. Follows instructions and pre-established guidelines to perform the 
>functions of the job
>list end
>
>Requirements:
>list of 9 items
>. One year certificate from college or technical school plus one to 
>two years or related experience and/or training
>. Two years of assistive technology experience
>. Expert knowledge of Freedom Scientific JAWS software
>. Knowledge of all other Software and Hardware products of Freedom
Scientific
>. Knowledge of Windows O/S (Win9X, Win ME, WinNT/2000,WinXP)
>. Familiarity with Microsoft Office Applications, IE and E-Mail 
>applications such as Outlook and Eudora.
>. Familiarity with hardware troubleshooting (desktops, laptops, 
>synthesizers, Braille displays and Note Takers)
>. Ability to learn call track database system
>. Fluency in creating, modifying, and reading grade II Braille text helpful
>list end
>
>Salary:
>
>Depends on knowledge level & experience
>
>Closing Date:
>
>Open until filled (two contract tech support and two in-office tech
support).
>
>Contact Information:
>list of 2 items
>. Nancy Howell, HR Director, email: Nhowell@Freedom Scientific, Inc.
>. Bryan Carver, Tech Support Manager, email: BryanC@Freedom Scientific,
Inc.
>list end
>
>Description of Company:
>
>Freedom Scientific, Inc. is a world-wide developer, manufacturer, 
>and distributor of assistive aides to the blind/low-vision 
>populations as well as learning
>disabled population. Please visit our website at
>www.freedomscientific.com

David Andrews and white cane Harry.


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