In a message dated 08/06/97  18:04:34, you write:

<<
 Sorry, we have one here in Canada and it was no help.  There is usually on
 specialist "God" in the city and that's who everyone gets :(

 Brandi
Hello,
I am sorry that you haven't got the Patients Charter It only really works
in Britain if people know about it. I hope that it can be used to thyroid
patients advantage, all patients come to that. Its intention is to give
the patient a voice in their treatment. There are steps beyond that
even if it fails. I am sure that you must have a complaints system in
your country which works, it's just a matter of finding it. Does anyone
in the group who comes from Canada know about any such procedure?

Carol