<<Disclaimer: Verify this information before applying it to your situation.>>

First of all, I have received a refund of all money paid to Azna  
Gluten Free
along with a detailed and very sincere apology from the owner of the  
business.
She explained that an employee had assured her that all Internet  
orders had
been handled, that she had lost 3 employees in one week, and she  
graciously
offered to not only send a refund (already received) but also still  
fill the order
gratis.

I'm convinced that she is sincere and honest, and that the difficulty  
I encountered
was only a result of one now former employee not doing her job and  
making false
claims about what had been done.

I also received a number of replies from other list members.

3 people suggested that I could contact my credit card company to get  
a refund
for a purchase that was never delivered.  As it happens I had used  
PayPal, but
I did initiate a refund claim through PayPal and, as mentioned above,  
I have already
received a full refund along with a second apology.

A list member who lives nearby Azna Gluten Free wrote about how  
delighted she is
to have the bakery in her area, and that she buys their products in  
local supermarkets
and at Whole Foods.  This list member also wrote "I feel badly that  
you didn't have
a good experience with them but it seems like posting a message like  
that asking
others to condemn them is a little more than is necessary to resolve  
your issue."
In fact I never asked anyone to condemn anyone else, my message may have
been misunderstood.  I certainly have no reason to doubt that buying  
product locally
works out very well, and I don't doubt their products are pleasant to  
eat.

No other list members related personal experience with Azna Gluten  
Free, so
everything I heard about them was completely positive.

Several list members thanked me for the information I provided.

A very kind gentleman who is involved with another gluten free bakery  
made
a generous offer to send samples of a few of their products, in the  
chance I
might choose to become their customer.  His generosity was noteworthy  
but
it seems this well known firm offers no vegan GF products.

I consider this matter completely and favorably resolved and am  
willing to believe
that the necessary steps to prevent a recurrence of problems like this  
are being
taken.

It certainly is great to see an increase in the number of small gluten  
free bakeries,
and I think our community should try to support these small firms  
whenever we can.

Steve Rider

http://AllAboutCeliac.org/
http://SensibleCeliac.com/
http://TheGFStore.com/
http://MyCeliacBlog.com/

* Send administrative questions to mailto:[log in to unmask] *
Archives are at: Http://Listserv.icors.org/SCRIPTS/WA-ICORS.EXE?LIST=CELIAC