----- Original Message ----- 
From: "Karim Lakhani" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, April 01, 2008 7:47 PM
Subject: [Blindad] Adaptive Technology Center


> our Adaptive Technology Help Desk is still in operation and that
>
> we eagerly await your technology calls.  Please read the below press
>
> release.
>
> Thanks,
>
> Ray Campbell, Help Desk Technician
>
> Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850
>
> W. Roosevelt Road Chicago, IL  60608
> 312-997-3651 (Voice/Relay) or
> 888-825-0080 (voice/Relay)
> HYPERLINK
> "mailto:[log in to unmask]"[log in to unmask]
> g
> AIM Screen Name: tclhelp
>
> =====start press release text=====
>
> IMMEDIATE RELEASE
>
> March 12, 2008
>
>
> Contact:
> Dominic Calabrese
> 312/997-3662
> HYPERLINK
> "mailto:[log in to unmask]"dominic.calabrese@chicagolig
> hthouse.org
>
> Chicago Lighthouse Assistive Technology Computer HelpDesk Hopes to
>
> Expand Service
>
> CHICAGO - In an ongoing effort to accommodate people across the country
>
> who are visually impaired and in need of technical support, The Chicago
>
> Lighthouse hopes to expand its toll-free telephone assistive technology
>
> support line.
>
> Since it was developed in 2006, the service has accommodated over 1,500
>
> requests for assistance from individuals in 48 states, Canada, China
>
> and South Africa.
>
> Servicing the calls is Ray Campbell, a former engineer with Lucent
>
> Technologies who now works in the Lighthouse's Adaptive Technology
>
> program.  "I've taken requests from Delta Junction, Alaska to Pilots
>
> Knob, Missouri; from Bird Island, Minnesota to Sasketoon, Saskatchewan,
>
> Canada; and from Lanzhou, Cansu, China to Somerset West, South Africa,"
> Campbell notes.
>
> "Our intent is to offer a one stop place where people who are blind or
>
> visually impaired can get the assistance that they need," he says.
> Campbell points out that he is able to listen to what JAWS or
>
> WindowEyes is saying and walk the caller him right through their
>
> problem.
>
> "I've assisted people with everything from installing Antivirus
>
> software to helping someone navigate the eharmony.com site using JAWS
>
> to assisting organizations with designing an accessible website to
>
> showing someone how to find Game Day Audio on the Major League Baseball
>
> website, HYPERLINK "http://www.mlb.com"www.mlb.com to assisting someone in
> accessing his credit card
>
> statement on-line," he continues.
>
> Campbell's assistance has been well received across the country.  "I've
>
> got one gentleman in South Carolina that calls me two to four times a
>
> week to ask for my help," he says.  One lady Campbell assisted in San
>
> Francisco wrote a letter thanking the Lighthouse for offering the
>
> HelpDesk service and praising Campbell for his assistance.  "People
>
> contact me as they value my opinions on what technology they should
>
> buy, and while that's a bit scary it also feels very good," he smiles.
>
> Campbell adds that if he can't resolve the issue over the phone or
>
> through e-mail, he will schedule an on-site visit as long as the
>
> customer resides in the Chicago metropolitan area.
>
> The program was made possible when the Lighthouse successfully matched
>
> a $41,000 grant from The Boeing Company.
>
> "We're tremendously grateful to Boeing for their support and we intend
>
> to use the support line in strengthening our level of customer service
>
> and showcasing the Lighthouse as a national leader in adaptive
>
> technology," says William Bielawski, program manager for adaptive
>
> technology and office skills training at the Lighthouse.
>
> Bielawski notes that any blind or visually impaired person could
>
> contact the support line regardless of what product they're using.
>
> "It can be any hardware or software relating to assistive technology as
>
> long as the customer is visually impaired," he says.
>
> Bielawski encourages calls from employers, counselors, teachers and
>
> other individuals who work with people who are visually impaired.
>
> "We're excited to have an opportunity to make it easier for people with
>
> visual impairments to take advantage of the many technological
>
> advancements that are now more readily available."
>
> The Chicago Lighthouse is one of the nation's most comprehensive social
>
> service agencies.  Housed under its roof are the nation's oldest low
>
> vision clinic; one of the few remaining clock manufacturing facilities
>
> in the U.S.; a nationally acclaimed school for children who are blind
>
> with multi-disabilities; a VA program serving veterans in all 50
>
> states; and a radio station.  The agency provided education, referral
>
> and direct services to more than 70,000 people in fiscal year 2007..
>
>
>
> $$$$
> EMAIL: HYPERLINK "mailto:[log in to unmask]"[log in to unmask]
> The Ice Zone For live NHL games:
> HYPERLINK
> "http://members.shaw.ca/theicezone/"HTTP://members.shaw.ca/theicezone/
> $$$$
> "Sometimes the subconscious mind manifests a wisdom several steps or even
> years ahead of the conscious mind, and has its own way of leading us 
> toward
> our destiny".
>
> *Nathaniel Branden* {American Psychologist}
>
>
>
>
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