Ray,
Has your client tried the MS Office repair feature? The option is typically
located in the Help menu. It's likely that he will need the original Office
installation CD. He should run a full virus check if he hasn't already. It
seems like some program is trying to access his address book. You should
try to get a full list of the programs he has installed on his computer to
narrow down the software typically known to interact with MS Outlook.
HTH. Let me know if you have more questions.
Pratik
-----Original Message-----
From: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]] On Behalf Of Ray Campbell
Sent: Thursday, August 17, 2006 11:15 AM
To: [log in to unmask]
Subject: [VICUG-L] Several Problems from a Client
Hello All:
I have a client that is running JAWS Version 7.10 and Microsoft Office
2002. He is having several problems, none of which are JAWS problems I
do not think.
First, in Microsoft Word, when he goes to do a spell check, there is no
button on the screen to "Add word to Dictionary." JAWS never announces
a button when he tabs through the spell check dialog, and he has had
someone with sight tell him the Add to Dictionary button isn't present
in the dialog box. I took a look through the options in MS Word and
couldn't find anything that would turn this feature off, and I looked at
the tool bars off the view menu and couldn't find anything there.
Second, in MS Outlook, when he tries spell checking a message that he
either is replying to or forwarding, the spell checker wants to check
for misspellings in the original message text, even though he has
checked the box that says it should not do that.
And finally, he often sees a message that says "a program is trying to
access his address book," which is an Outlook message and he always
presses enter on "no."
He says he's run Ad Aware, Spybot, and has Norton Internet Security 2006
that he updates and runs often. Does anyone know what might be the
cause or causes of these problems? He says he has all of the office and
windows updates. I'm thinking he may have to run a system restore, but
I'm looking for another option besides that.
Thanks,
Ray Campbell, HelpDesk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[log in to unmask]
AIM Screen Name: tclhelp
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