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Date: | Fri, 23 Nov 2007 19:55:27 -0600 |
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Fyi.
Hello, this is information from Eric Damery regarding the CD with the JAWS 9
shipment that was mailed out earlier this week to United States customers.
John
All,
Shortly after the JAWS 9 SMA shipments were mailed in the United States,
it was discovered that a high percentage of them may fail during the
install process. As a result, we have taken steps to do a second
shipment this coming week for all customers scheduled to receive this
SMA package. If you or someone you know receives their SMA product and
is experiencing any problems installing, we request that they simply
discard that CD as a second CD will be arriving within the next 7 to 10
days.
The second packages being mailed out will contain an indication on the
outside of the package in braille that says "Replacement CD". We are
also having this entered on the mailing label and when you open the
Replacement CD package, there will be a print and braille note
explaining the second delivery.
For customers outside of the United States, we have worked with the
distributors to prevent the first shipment so you should be getting one
mailing in the next 7 to 10 days. It will also include the text
"Replacement CD" in both braille and print on the outside. These
international packages will not include the note inside since this
should be the first and only SMA package you received.
We apologize for any confusion or inconvenience this may cause. If
necessary, we will post updated information this coming week on our Home
Page at www.freedomscientific.com.
As a reminder, the release version is currently posted on the Freedom
Scientific Web Site and available for all to download and install now.
Kind Regards,
Eric Damery
Vice President
Product Management Software
Freedom Scientific, Inc.
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