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Date: | Wed, 17 Feb 2010 20:29:23 -0600 |
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This happened to me last year, I got right down to the end and there
was a captcha, and no audio alternative last year -- so I had to get
a human reader over! I remember being really mad, so close yet so far!
Dave
At 08:16 PM 2/17/2010, Dan Rossi wrote:
>Did anyone else use TurboTax online this year? I got to within a
>step or two from the end when I got hit with a captcha. Luckily,
>they had a link for an audio captcha. I clicked through, hit the
>link to hear the audio, which I did, but then there was no edit box
>to enter the audio you heard. At least JAWS 10 could not find one
>anywhere on the page.
>
>On the visual captcha page the edit box was right there.
>
>Did anyone else run into this same issue?
>
>I want to complain to Intuit, but just try and find an email
>address. I even had two different sighted people check out the
>contact page just to see if I was missing something. There is a
>nice little heading about contact us by email, but it isn't a link,
>and there is no email address shown.
>
>I absolutely love being able to do my taxes independently, and I
>think that TurboTax does a great job, but they can be a bit
>frustrating at times.
>
>--
>Blue skies.
>Dan Rossi
>Carnegie Mellon University.
>E-Mail: [log in to unmask]
>Tel: (412) 268-9081
>
>
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