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Date: | Fri, 13 Jun 2008 14:28:23 -0400 |
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Go to her windows explorer. I am not familiar with Vista but it should
be the same. Look in her directory under programs. Look for Adobe. Open
that directory and see if there is a sub directory for 8. If there is,
look in that directory for 'uninstal.exe' or something of that type. If
none of this is there then try re-installing 8 and try this again.
Mick
Ray Campbell wrote:
>Hi All:
>
>I was helping a client this morning. She's got a Gateway computer
>running Windows Vista. She was trying to read the Users Guide for the
>computer, she has Adobe 8 on the system, but when she pressed enter to
>read the guide it said her version of Adobe 8 doesn't support screen
>readers.
>
>It gave her a site to go to and download a version of Adobe which
>supports screen readers, www.adobe.com/products/acrobat/alternate.html.
>We went there, and this appeared to be an Adobe download site. There
>were three combo boxes which showed that she had Windows for operating
>system, Vista as the version and English as the language. After that,
>there was a continue button, which I suggested my client hit space bar
>on to activate as the combo boxes were all correct. She did this and
>nothing happened. I had her hit enter on this button and still, nothing
>happened.
>
>I figured what must be going on is that this site had a way to scan her
>computer and see she had Adobe 8. Simple enough, I figured, let's
>uninstall it. We went to control panel, Programs and features, and
>looked for Adobe 8. It was not in the list of programs.
>
>So my question is, how can I help my client get rid of the Adobe 8 she
>has on her system so we can download a version that supports screen
>readers. Any help on this would be appreciated.
>
>Thanks,
>
>
>
>Ray Campbell, Help Desk Technician
>Adaptive Technology Center
>Chicago Lighthouse for People Who Are Blind or Visually Impaired
>1850 W. Roosevelt Road
>Chicago, IL 60608
>312-997-3651 (Voice/Relay) or
>888-825-0080 (voice/Relay)
>[log in to unmask]
>AIM Screen Name: tclhelp
>
>
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