Ray,
If you haven't already gotten an answer, here is a sort of quirky one that
might help. Years ago, I had some kind of similar problem with OE. In my
case, it was that several foldrs I had created seemed to have vanished.
Then, the news I sort of stumbled on is that the "Closed" folders were only
visible to my JAWS cursor, but didn't show up when I tried to send messages
to them. When I managed to get over to those closed folders and right-arrow
to open them, life returned to normal.
Whatever this couple's problem might be, I doubt that it is that they've
maxed out OE. I have literally tens of thousands of messages in mine (it's
pretty pitiful, actually). I have lots of folders and tend to use the whole
program as my most readily accessible filing cabinet! If you do find out
something else, please share with the list.
Deborah
----- Original Message -----
From: "Ray Campbell" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, October 10, 2006 11:45 AM
Subject: [VICUG-L] Users Can't Move Message to Folders in Outlook Express
Hello:
I'm working with a couple who cannot move messages from their inbox to
other folders in Outlook Express. They can delete a message and it goes
into the deleted items folder. They also cannot create new folders in
Outlook Express.
I suggested to them that perhaps some of their folders have too many
messages in them and OE won't let them move messages into them due to
size limitations. They told me that several of their folders don't have
many messages in them at all. I know that each folder is a file and
that they do have size limits.
I suggested perhaps they delete and re-create the folders they are
having problems moving messages too, and that is when they told me they
can't create folders.
I asked them to delete a message from the inbox to see if it winds up in
the deleted items folder, and it does.
We checked the layout options under the view menu and both folder bar
and folder list are checked. They should still be able to move messages
with this configuration.
Does anyone have an idea what may be going on here? They have Mcafee
Antivirus, and the Mcafee spam killer comes up when they go into OE, but
I don't think this would be causing the problem.
Anyone got any ideas on why my clients can't move messages to OE folders
and can't create new OE folders?
Thanks,
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[log in to unmask]
AIM Screen Name: tclhelp
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