Hi List,

Since we're on this issue quite a bit, here's one thing I got from someone on the beta list.

In JAWS 7.1, a new feature which is supposed to help with off-the-shelf HTML interfaces--such as help screens for third party applications and alternative browsers was instituted.  It is called generically, FSDom support.  In April of 2006, a Windows update was incompatible with this new interface.  Generally what this patch seemed to do was to cause Outlook Express itself to crash when you received or composed messages and then closed either a message or the program itself.  Now I realize that the issue here is involving JAWS itself crashing, but when JAWS is hooked into custom scripts with a program, it sometimes can also be made to crash when another program within which it is operating crashes independently.

There is supposedly a Microsoft knowledge base article about how to keep Outlook Express from crashing and making it generally more stable.  It involves undoing the patch and updating it with some other patch that doesn't cause the problem itself.  

The issue is made much more complex by the fact that many people never experienced the outlook Express problem itself at all.  I am one of those who has never had an issue.  But many people do.  It's a bit of a mine field to navigate, but maybe those people having difficulties with JAWS crashing when Outlook Express exits could look through the Microsoft knowledge base and see if applying the patch may solve the JAWS crash itself.

This may sound like a long shot, but I believe it's worth a try.