sometimes a virus can be in the system restore.disable this and go to pcpitstop for a free virus scan.spybot is the best spyware finder,in my opinion and furthermore its free.hope this helps.

Patrick Macaspac <[log in to unmask]> wrote:  Dianne,

My suggestion to this is to have your system restored to an earlier time, "earlier" date. I am not sure if this will work but it's worth trying. Just restart in safe mode and then use the system restore feature of WIN XP.

To restart in safe mode:

Please click START, and then click SHUT DOWN. Select RESTART, and then click OK.

Press F8 at the indicated time:

When a screen of text appears and then disappears (the screen of text may include a memory test, lines about the BIOS, and other lines), press F8. There may be a prompt that tells you when to press F8.

Or

After making your selection from the boot menu, press F8. There may be a prompt that tells you when to press F8.

Use the arrow keys to highlight the appropriate Safe Mode option, and then press ENTER. NUM LOCK must be off before the arrow keys on the numeric keypad will function.

Once in safe mode, try to restore your system (START>>All Programs>>Accessories>>System Tools>>System Restore).

If this doesn't help, I would sugest that you wait for other replies. If the others doesn't send a suggestion to this one, I would suggest that you make backup of all the files on your hard drive and then format the computer.

Hope this one's useful.

Patrick


Dianne wrote:
Hi Moderator,
Ok, this is going to be a long one, I will log what has happened from beginning to end.
1.I received a WinZip file, I had been expecting one so I opened it, it failed to open twice. Then things started happeing this was probably a virus.
2. I had been running AVG free and it was completely updated daily.
3. Then my AVG wouldnt work, I was told it might be corrupted, uninstall and re-install, so I did.
4. I got "Installation failed: "error action failed for file avgcc.exe, creating file.... Bad File Descriptor"
5. Keep receiving message that "windows explorer has encountered a problem and must shut down" - Wthe Windows Explorer wasnt open at the time.
5A. I installed Avast!, hoping to get some interim protection, it installed, but then refused to work, telling me there was an "RPC error".
6. On your advice, I downloaded and used: CW Shredder, Trend Micro Anti-Spyware, Ad-Aware (which I use anyway) and SpyBot.
7. When I used Anti-Spyware 3.0 (Trend Micro), after the entire scan, I select all and delete the spyware/viruses/trojans, in the middle of the delete process it tells me "Anti-Spyware Main Module has encountered a problem and needes to close". I tried again and the same message occured at the same time.
8. I then downloaded and used Trend Micro-House Call. It took 1 hour to go through all the files on the computer and told me it found "25 infections" (my heart turned upside down).
9. I continued the program and had them all deleted, it showed mainly Troj_Bagel.AB and Java/ByTever.B as the viruses. Why didnt AVG pick them up in the first place?
10. I shut down, rebooted and then attempted a clean install of AVG, only to get the the same point in the installation and be told "Installation Failed, Bad File Descriptor".
11. When going to the Security Centre Icon in Control Panel, to make sure the Windows Firewall is working, I get "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?" When I say yes, all is well until I reboot the computer, and we start all over again.
12. I have been to the MY COMPUTER-MANAGE-SERVICES location, and turned on everything: ICS, RPC, etc. But when I reboot it goes back to zero.
Any ideas.
Dianne

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