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Date: | Thu, 12 Jun 2008 15:49:15 -0400 |
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Lisa,
To test if it is infact openbook, you should have gotten an ocr package with
your scanner. try running that and using it for a while. if infact it is
found to be an openbook issue, you will need to do a thorough cleaning of
openbook from your system and reinstall it. If it is the hardware, the
other scanner package should behave similarly. To check your scanner
driver, you go to control pannel, system, go to the hardware page and click
device manager. there are a couple of ways to do this but this will get you
there. in the list of devices, you will find your scanner, press enter on
it and move to the driver page. you can read the info about the driver and
compare it with what you have found on the net to discover if it is newer.
----- Original Message -----
From: "Lisa McManus" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, June 12, 2008 2:14 PM
Subject: [VICUG-L] question about scanner drivers
Hi all,
Could someone, please, help educate me on scanner drivers. The background
of this question is that I have been having an ongoing problem for two
months with a variety of problems occuring when using open book to scan
things. After working withFreedom Scientific for many hours on the phone
off and on for this long period of time they refuse to believe that the
problems are connected with open book. Because of some of the things that
happen I do not totally agree with that. Anyway, the last person that I
talked to said that possibly I have some computer issues causing these
things. They couldn't help me any further other than to suggest a couple of
things such as that there might be something wrong with the u s b port going
into the computer and secondly maybe I could update the driver for my
scanner. I don't know anything about drivers, but I found a couple of
places on the internet where I could get the driver for my scanner. My
scanner is a canon lide 60 I am pretty sure. Do I have to find a place
where it says it is an update instead of just saying that it is a place to
download the driver or what. I am just grabbing at straws to try to fix
these annoying problems that occur with scanning such as error messages,
open book closing on its own and several other things. So I don't know if
it is a driver problem or not, but if someone could tell me exactly how to
go about getting the driver and the steps involved I would really appreciate
it. Thanks in advance.
Lisa
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